Program Manager, New Student Success

NU USA Northeastern University; Boston (MA); On-site; USD 54,000 - 76,000; Full time

Job summary

The Program Manager, New Student Success at Northeastern University Boston manages day-to-day workshops, events, and outreach for transfer and new-network students, helping them transition and engage with campus resources.

The role partners with academic advising and student life to coordinate programming, conduct individual meetings, and support proactive outreach during Welcome Week and peak periods. The center aims to foster belonging and retention as Northeastern expands its Boston campus.

Qualifications

• Master's degree preferred in higher education, counseling, student affairs, human services, or a related field.
• 1–3 years of experience supporting college students through programming, student engagement, advising, orientation, or related areas.
• Demonstrated commitment to supporting first-year, transfer, and new students at Northeastern.

Responsibilities

• Own day-to-day design and delivery of workshops, community events, and outreach for transfer and new network students.
• Meet individually with students seeking guidance on their transition to Northeastern and connect with campus resources.
• Support programming for center's first-year, new, and transfer populations, ensuring needs are represented.
• Serve as primary contact for transfer student programming and coordinate with academic advising and student life.

Skills

Workshop facilitation

Student engagement

Communication

Excel

Navigate360

Education

Master's degree in higher education or related field

Tools

Navigate360

Job description

About the Opportunity

Position Summary: The Program Manager, New Student Success plays a central role in delivering the First- Year Academic Resource Center's programming and student support day-to-day. This includes developing and delivering student success workshops, meeting individually with students to support their transition to and success at Northeastern , planning and facilitating community programming, and supporting retention and engagement initiatives designed to promote new student success and belonging. While the Program Manager will work with all populations served by the center, they will have a particular focus on supporting transfer students from other institutions and new students arriving on the Boston campus after spending their first year elsewhere in Northeastern's Global Network. The Program Manager will work under the direction of the Associate Director for the First- year Academic Resource Center

About the Resource Center

The First-Year Academic Resource Center serves as a homebase for first-year and new undergraduate students on Northeastern's Boston campus. Our mission is to help new students navigate Northeastern, build the skills, confidence, and habits that support success, and explore opportunities and resources that further their academic, professional, and personal experience here. In addition to delivering programming for first-year and new students, the center runs a cross-functional proactive support initiative that uses student success data to identify students experiencing challenges and coordinate early outreach and support. The center launched in Fall 2025 supporting first-time first-year students in Boston and is expanding in Fall 2026 to support all new undergraduate students on Northeastern’s Boston campus – including first-time first-year students, traditional transfer students, and students moving to Boston after spending their first year of college at another campus in the Northeastern network.

Responsibilities

• Transfer & New Student Programming & Support
  • Own the day-to-day design and delivery of workshops, community events, and outreach for transfer and new network students, including hosting the Transitions workshop series, Transfer Thursdays, and Network Meetups
  • Meet individually with students seeking guidance on their transition to Northeastern, helping them navigate university resources, develop strategies for success, and connect with appropriate campus partners.
  • Support the delivery of programming and events across the center’s first-year and new student populations, ensuring the needs of transfer and new network students are represented throughout
  • Serve as the center’s primary point of contact for transfer student programming, collaborating with colleagues across academic advising and student life to coordinate shared initiatives and support
• Community & Student Success Programming
  • Support the planning and execution of community-building events for first-year, new, and transfer students
  • Assist in coordinating exploratory and educational programming that introduces students to university resources, helps them build skills for success, and encourages engagement in campus opportunities, including soliciting guest speakers, planning workshops, and coordinating drop-in tabling sessions in the center
• Proactive Support & Outreach
  • Support the Associate Director with outreach and follow up to students flagged through the center’s proactive support process, with a particular focus on identified transfer and new students from the global network
  • Provide individualized follow-up and support conversations with students referred through the center, helping students identify next steps and connect with appropriate campus resources.
  • Ensure timely and accurate referrals and coordination with campus support services
• Center Operations
  • Assist the Associate Director in day-to-day center operations, including managing communications channels (newsletters, social media), reception, and room bookings
  • Assist the Associate Director in launching and growing a student-employment program to increase student awareness and presence in the center
  • Serve as a warm and welcoming presence in the center

Qualifications

Master's degree preferred, preferably in higher education, counseling, student affairs, human services, or a related field. One to three years of experience supporting college students through programming, student engagement, advising, orientation, residence life, academic success, or related areas preferred. Demonstrated commitment to supporting first-year, transfer, and new students as they transition to and thrive at Northeastern.

The successful candidate will possess:

• Strong written and verbal communication skills
• The ability to design and facilitate engaging educational programs, workshops, and student experiences
• A student-centered approach, with the ability to build welcoming, supportive relationships while helping students navigate challenges and connect with appropriate resources
• The ability to communicate effectively with diverse populations, and to exercise discretion and confidentiality around sensitive student information
• Comfort working with basic data tools (Excel, or willingness to learn); familiarity with Navigate360 or similar platforms a plus
• Excitement for joining a growing center and helping shape a new role as it takes form
• The ability to work in person at Northeastern's Boston campus five days per week, with some evening and weekend availability required, particularly during Welcome Week and other high-traffic programming periods

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 107S Expected Hiring Range: $53,615.00 - $75,728.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.