Student Services Coordinator, Center for Belonging

NU USA Northeastern University; Michigan; On-site; USD 60,000 - 72,000; Full time

Job summary

Northeastern University in Oakland is seeking a Student Services Coordinator to design, coordinate, and execute cohort-based programming that supports first-year students and their transition. You will collaborate across Student Life and campus partners to deliver inclusive programming, events, and community outreach.

The role emphasizes fostering belonging, guiding student success, and building partnerships with academic affairs and advising.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 3–5 years of relevant experience in student affairs, first-year programs, orientation, or related higher education programming.
• Demonstrated knowledge of student development theory and best practices in student affairs.
• Proven expertise in event planning, coordination, and program management.
• Strong interpersonal and communication skills with the ability to engage effectively across diverse constituencies, including students, families, faculty, and staff.
• Ability to build and sustain collaborative working relationships within a multicultural environment.
• Flexibility to work evenings and weekends, particularly during orientation periods and peak programming cycles.

Responsibilities

• Programming design, coordinate, and implement a comprehensive calendar of cohort-based programs and events that support student transition, connection, and success.
• Develop intentional programming sequences that build community within first-year cohorts across the academic year, from pre-arrival through the end of the first year.
• Assess program effectiveness through data collection, participant feedback, and outcome reporting; use findings to inform continuous improvement.
• Collaborate with academic affairs, advising, and other campus partners to integrate curricular and co-curricular touchpoints into student experience.
• Support the planning and execution of student programs.
• Student staff oversight: Recruit, hire, train, and supervise student staff and peer leaders who support first-year programs and orientation initiatives.
• Provide ongoing coaching, development, and performance evaluation for student staff to ensure high-quality program delivery.
• Administrative functions: Manage budgets for areas of responsibility, including purchasing, expense tracking, forecasting, and Concur submissions.
• Prepare program reports, assessments, and communications as needed to support departmental operations and institutional reporting.
• Maintain working knowledge of applicable university policies, regulations, and procedures; ensure programmatic compliance.
• Represent the department on Student Life, departmental, and campus-wide committees as assigned.
• Community outreach & resource connection: Serve as a primary connector between students and external community organizations, proactively identifying and cultivating partnerships that expand resource access and support student needs.
• Provide individualized support and mentoring to students and student organizations, initiating referrals to community and campus resources as appropriate.
• Build and maintain an active network of community partners to enrich programming offerings and create pathways for students beyond the campus environment.

Skills

Interpersonal skills

Communication

Event planning

Program management

Flexibility

Education

Bachelor's degree

Master's degree

Tools

Concur

Job description

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Summary

The Student Services Coordinator supports the design, coordination, and execution of cohort-based programming at Northeastern University's Oakland campus. This role plays a central part in execution of Student Programming, shaping the student experience by fostering a sense of belonging, community, and connection during a critical transition period. Works collaboratively across Student Life and campus partners to deliver intentional, inclusive programming, events, and community outreach that supports the academic, personal, and social success of students.

Minimum Qualifications

Bachelor's degree required; Master's degree preferred.

3–5 years of relevant experience in student affairs, first-year programs, orientation, or related higher education programming.

Demonstrated knowledge of student development theory and best practices in student affairs.

Proven expertise in event planning, coordination, and program management.

Strong interpersonal and communication skills with the ability to engage effectively across diverse constituencies, including students, families, faculty, and staff.

Ability to build and sustain collaborative working relationships within a multicultural environment.

Flexibility to work evenings and weekends, particularly during orientation periods and peak programming cycles.

Key Responsibilities & Accountabilities

1. Programming Design, coordinate, and implement a comprehensive calendar of cohort-based programs and events that support student transition, connection, and success.

   Develop intentional programming sequences that build community within first-year cohorts across the academic year, from pre-arrival through the end of the first year.

   Assess program effectiveness through data collection, participant feedback, and outcome reporting; use findings to inform continuous improvement.

   Collaborate with academic affairs, advising, and other campus partners to integrate curricular and co-curricular touchpoints into student experience.

   Support the planning and execution of student programs.

2. Student Staff Oversight

   Recruit, hire, train, and supervise student staff and peer leaders who support first-year programs and orientation initiatives.

   Provide ongoing coaching, development, and performance evaluation for student staff to ensure high-quality program delivery.

3. Administrative Functions

   Manage budgets for areas of responsibility, including purchasing, expense tracking, forecasting, and Concur submissions.

   Prepare program reports, assessments, and communications as needed to support departmental operations and institutional reporting.

   Maintain working knowledge of applicable university policies, regulations, and procedures; ensure programmatic compliance.

   Represent the department on Student Life, departmental, and campus-wide committees as assigned.

4. Community Outreach & Resource Connection

   Serve as a primary connector between students and external community organizations, proactively identifying and cultivating partnerships that expand resource access and support student needs.

   Provide individualized support and mentoring to students and student organizations, initiating referrals to community and campus resources as appropriate.

   Build and maintain an active network of community partners to enrich programming offerings and create pathways for students beyond the campus environment.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Base Pay Rate

$31.79

About Northeastern University

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.