Program Manager - Michigan

Daniels Sharpsmart Inc; Detroit (MI); On-site; USD 68,000 - 79,000; Full time

Job summary

Daniels Health & Sharpsmart is seeking a Program Manager to join our Michigan team. You will engage with healthcare clients, educate clinical staff, and manage accounts to improve safety, sustainability, efficiency and compliance.

The role requires hands-on field presence, on-site visits, KPI monitoring, and cross-functional collaboration with operations, sales, logistics and finance. The ideal candidate will have experience managing healthcare accounts, strong relationship-building skills, and

Qualifications

• Experience managing accounts, preferably in healthcare.
• Strong relationship building and customer service skills.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Responsibilities

• Develop and execute customer account strategies to drive retention, revenue, and profitability.
• Partner with Account Managers and Field Service to meet requirements.
• Advocate for customers to meet safety, sustainability, efficiency, and compliance metrics.
• On-site education of clinical staff on safety, sustainability and compliance.
• Conduct routine audits of KPIs.
• Consultative business reviews after analyzing metrics and goals.
• Hold ongoing customer meetings to discuss best practices and results.
• Collaborate across teams—operations, sales, logistics, finance.

Skills

Relationship building

Customer service mindset

Independence

CRM experience

Tools

Salesforce CRM

Job description

About the role

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in the Michigan territory. Daniels might be for you if..... You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

Responsibilities

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following: Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract's KPI's
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

Requirements

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Experience with CRM systems such as Salesforce.com
• $68,113 - $79,038 a year

About Daniels Health & Sharpsmart

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.