Customer Implementation Manager

Daniels Sharpsmart Inc; Chicago (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Job Stability

Medical, Dental, Vision Insurance on D

401K Matching Plan

Full-time 40 hours

Mission-Driven Work

Growth & Development

Job summary

Daniels Health & Sharpsmart seeks an experienced Customer Implementation Project Manager in Chicago to lead end-to-end customer implementations, coordinate cross-functional teams, and drive on-time delivery. This role acts as the primary contact for customers throughout the lifecycle and requires strong PM skills and healthcare industry experience.

The position offers a full-time, on-site role with opportunities to improve processes and the customer experience across multiple internal teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
• Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
• Proven success leading complex, cross-functional implementation or deployment projects.
• Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
• Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.
• Strong communication and stakeholder management skills with the ability to influence without direct authority.

Responsibilities

• Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support. Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
• Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
• Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
• Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
• Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
• Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
• Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
• Manage scope changes and ensure implementation requirements are documented and communicated effectively.
• Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.

Skills

Project management

Stakeholder management

Communication

Cross-functional leadership

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

The Customer Implementation Project Manager is responsible for managing new customer implementations assigned to them. They will act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will be responsible for scheduling and leading all internal implementation meetings for implementations and driving clear communication throughout the implementation process. This position will work closely with external key stakeholders and the following internal teams: Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, and any other teams involved in the implementation process.

What you will do

• Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support. Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
• Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
• Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
• Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
• Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
• Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
• Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
• Manage scope changes and ensure implementation requirements are documented and communicated effectively.
• Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.

What we are looking for

• Bachelor's degree or equivalent combination of education and experience.
• Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
• Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
• Proven success leading complex, cross-functional implementation or deployment projects.
• Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
• Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.
• Strong communication and stakeholder management skills with the ability to influence without direct authority.

Why work for us

• Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position - Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

$75,343 - $90,127 a year

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.