Lead Hospital Technician

Daniels Sharpsmart Inc; Lancaster (Lancaster County); On-site; USD 30,000 - 33,000; Full time

Job summary

Daniels Health is seeking a Lead Field Service Representative to assist the Field Service Supervisor, backfill for 5 representatives, and supervise inspections and servicing of products at assigned hospitals.

You will travel daily to five hospitals, arrive on time in Daniels-appropriate uniform, log shifts, keep equipment in working order, and coordinate with nurses and EVS staff to ensure timely service.

Qualifications

• Prior lead experience preferred.
• Labor-intensive role.
• Excellent organization and problem solving skills.

Responsibilities

• Travel to applicable service sites daily, rotating between hospitals.
• Backfill for field service representatives.
• Arrive on-time at facility in uniform and check in with EVS staff.
• Check in/out of shifts using time-tracking software.
• Ensure staging area is neat and all delivery equipment is in working order.
• Check and service containers according to Daily Service Schedule.
• Exchange containers, load transporters with full containers, and transport to storage area.
• Maintain communication with field service supervisor on container quality, issues and schedule.
• Coordinate with nurses and EVS managers regarding current needs.
• Lift containers weighing up to 40 lbs; push/pull wheeled transporters up to 300 lbs.
• Provide management support for field service reps including training and shadowing.
• Lead or assist with customer installs.

Skills

Lead experience

Organization

Problem solving

Multitasking

Communication

Heavy lifting

Job description

Daniels Health is searching for a customer service-oriented individual to join us as a Lead Field Service Representative. This position is responsible for assisting the Field Service Supervisor with day-to-day supervision of 5 representatives. This includes backfilling for any customer locations and managing the inspection and servicing of all products within an assigned hospital and providing management support to the field service representatives as needed.

Check this out on our YouTube! https://www.youtube.com/watch?v=oJwL6AH1G8A

What will your job inolve?

• Traveling to applicable service sites everyday, rotating between 5 hospitals
• Backfilling for field service representatives
• Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure.
• Checks in and out of shifts using our time tracking software
• Ensures staging area is neat and orderly and all delivery equipment is in working order
• Checks and services containers throughout hospital according to Daily Service Schedule
• Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
• Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
• Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
• Providing management support for field service representatives including but not limited to:
  • Addresses and resolves concerns
  • Evaluates service and provides training as needed for field service representatives
  • Provides clinical staff training for standard and premium accounts
  • Shadows representatives as needed to ensure quality service
  • Performing waste audits as needed
  • Leads and/or assists with customer installs

What are we looking for?

• Personal transportation to multiple Hospitals!!
• Can-do attitude - someone who is committed to the schedule and success of their team
• 1 + years of previous lead experience is preferred
• Previous experience in a labor-intensive role
• Excellent organization and problem solving skills
• Ability to manage a wide variety of activities at the same time
• Ability to plan, analyze and challenge team
• Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting!!

Why work for us?

• Job stability - as an essential service to healthcare we are non-seasonal and recession proof
• Consistent work hours - Monday - Friday (5AM to 3PM)
• Full time roles are provided benefits, sick leave and vacation leave from day one!!
• Permanent position - This is a Full-time permanent role of 40 hours per week!
• Competitive salary - This position is offering a set rate (non-Negotiable) of $22.00-$24.00 per hour!
• $22 - $24 an hour

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Equal Opportunity & Compliance

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations. Daniels Health conducts background checks and drug testing as part of the post-offer hiring process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.