Program Manager - Life Sciences & Customer Engagement

Eversana; Chesterfield, Northern (MO, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

EVERSANA is seeking a Program Management Lead to act as SME and train the team, ensuring program goals and KPIs are met. The role involves guiding strategy, facilitating performance reviews, and coordinating with supervisors to support daily operations.

The position emphasizes training, escalation handling, program governance, and collaboration across teams, with a focus on delivering excellent patient and client outcomes within a fast-paced environment.

Qualifications

• High School Diploma or GED with 6 years of call center/operations experience
• Associate's Degree with 4 years of call center/operations experience
• 2+ years pharma or payer setting experience
• 2 years EVERSANA experience

Responsibilities

• Act as SME providing leadership and training per program rules
• Provide on-the-job training to new and existing team members
• Resolve escalated customer issues
• Assist with agent task assignment in Supervisor’s absence
• Contribute to special projects as assigned

Skills

SME leadership

Train/coach

Escalation management

Team collaboration

Customer focus

Education

High School Diploma or GED with 6 years experience or Associate's Degree with 4 years experience

Job description

EVERSANA is seeking a Program Management Lead to act as SME and train the team, ensuring program goals and KPIs are met. The role involves guiding strategy, facilitating performance reviews, and coordinating with supervisors to support daily operations.

The position emphasizes training, escalation handling, program governance, and collaboration across teams, with a focus on delivering excellent patient and client outcomes within a fast-paced environment.