Program Management Supervisor: Lead Ops & Talent

EVERSANA; Chesterfield (MO); On-site; USD 44,290 - 61,800; Full time

Job summary

EVERSANA in the United States is seeking a Supervisor to lead a team of customer service professionals, manage day-to-day operations, hire, plan workflow, schedule and develop staff.

You will ensure KPIs, compliance, and client satisfaction, while partnering with leadership to improve policies and processes. This role requires strong communication, problem-solving, and experience in managed care or healthcare operations.

Qualifications

• GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy.
• Strong written and verbal communications.
• Capable of working flexible hours based on business needs.

Responsibilities

• Set clear direction, effective plans and measurable outcomes.
• Manage day-to-day operations and staff performance.
• Coach and develop direct reports; conduct team huddles and 1:1s.
• Interface with clients regarding operational performance and service levels.
• Identify and implement process improvements to meet KPIs.

Skills

Leadership

Communication

Problem solving

Team development

Education

GED/HS Diploma

Associate’s Degree

Tools

Microsoft Office

Job description

EVERSANA in the United States is seeking a Supervisor to lead a team of customer service professionals, manage day-to-day operations, hire, plan workflow, schedule and develop staff.

You will ensure KPIs, compliance, and client satisfaction, while partnering with leadership to improve policies and processes. This role requires strong communication, problem-solving, and experience in managed care or healthcare operations.