Team Manager, Sales Engineering (eProcurement Solutions)

Staples Advantage Canada; Framingham (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Holiday schedule

Employee discounts

401(k) matching

Wellness programs

Job summary

Staples is seeking a Team Manager, Sales Engineering to lead a high-performing onboarding team for enterprise customers in Framingham. You will drive end-to-end onboarding programs, collaborate with Sales and Business Development, and optimize processes to deliver rapid, measurable value for strategic accounts.

You will coach leaders, manage workload and metrics, and act as a bridge between technical teams and sales to ensure a seamless customer experience while promoting growth and operational

Qualifications

• 4+ years in management or project management.
• Experience onboarding or customer success programs.
• Proficiency with MS Outlook, Excel, and Word.
• Experience using performance metrics.
• Ability to travel as needed.

Responsibilities

• Lead, coach, and develop onboarding teams for enterprise customers.
• Oversee end-to-end onboarding projects for a consistent customer experience.
• Partner with Sales and Business Development leaders.
• Manage team workload, priorities, and metrics.
• Act as escalation point for complex customer issues.
• Lead change management in go-to-market models.
• Use data to identify trends and coach improvements.
• Design scalable onboarding solutions.
• Balance customer satisfaction with operational efficiency.

Skills

People leadership

Cross-functional influence

Customer-first mindset

Change management

Communication

Data-driven

Education

Bachelor’s degree

Tools

Sunrise

Job description

Staples is business to business. You're what binds us together.

At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.

What you’ll be doing

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency

What you bring to the table

• Strong people leadership and coaching skills
• Ability to influence cross-functional partners
• Customer-first mindset
• Comfort leading through change
• Strong communication and analytical skills
• Passion for operational excellence and growth
• Ability to create an environment of associate growth and development

Basic Qualifications

• 4+ years in management or project management
• Proven leadership and coaching skills
• Experience leading onboarding or customer success programs
• Proficiency in Microsoft Outlook, Excel, and Word
• Experience using performance metrics
• Ability to travel as needed

Preferred Qualifications

• Bachelor’s degree
• Experience with enterprise or mid-market customers
• Background in Sales or Customer Success
• Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
• Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing
• Experience partnering with technical or IT teams in large, matrixed organizations

Why This Role Matters:

• The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership.
• This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more