Program Manager, Intensive Family Support (Hybrid)

ServiceNet; Massachusetts; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Dental insurance

Tuition assistance

Paid time off

Training & development

Opportunity for advancement

Job summary

ServiceNet is seeking an experienced Program Manager for the Intensive Flexible Family Support Program in Western Massachusetts. The role leads a team of family support case managers, overseeing family plans, regulatory compliance, and staff development.

Travel across Hampden, Hampshire, Franklin, Berkshire, and North Quabbin areas is required. The position involves regular meetings, a hybrid schedule, and evening/weekend flexibility to meet program needs.

Qualifications

• Bachelor's degree and 5+ years of case work experience preferred.
• 3+ years supervisory experience in Human Services.
• Experience with autism and family supports.
• Knowledge of trauma-informed service delivery.
• Valid driver's license and clean driving record.

Responsibilities

• Get to know, support and mentor your team with integrity, dedication and loyalty.
• Get to know program's families and children by visiting and regular contact.
• Oversee development and implementation of family support plans.
• Enforce program regulations, policies and contract adherence.
• Complete new case intakes, enrollments and closings.
• Participate in budget development and line-item monitoring.
• Handle emergency situations quickly and thoroughly.
• Recruit and credential contract service providers.
• Meet regularly with staff and supervisor and with leadership and DDS Staff.
• Participate in agency leadership and operations training.
• Hire and train Case Managers and Support Staff.

Skills

Team leadership

Coaching

Budgeting

Problem-solving

Education

Bachelor's degree in a related major

5 years of full-time case work in Human Services agencies

3 years of full-time supervisory experience in Human Services agencies

2 years of full-time work with families with autism and co-occurring challenges

CPR & 1st Aid Certification

Job description

ServiceNet is seeking an experienced Program Manager for the Intensive Flexible Family Support Program in Western Massachusetts. The role leads a team of family support case managers, overseeing family plans, regulatory compliance, and staff development.

Travel across Hampden, Hampshire, Franklin, Berkshire, and North Quabbin areas is required. The position involves regular meetings, a hybrid schedule, and evening/weekend flexibility to meet program needs.