Program Manager for Intensive Family Support

ServiceNet; Massachusetts; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Dental insurance

Tuition assistance

Paid time off

Training & development

Opportunity for advancement

Job summary

ServiceNet is seeking an experienced Program Manager for the Intensive Flexible Family Support Program in Western Massachusetts. The role leads a team of family support case managers, overseeing family plans, regulatory compliance, and staff development.

Travel across Hampden, Hampshire, Franklin, Berkshire, and North Quabbin areas is required. The position involves regular meetings, a hybrid schedule, and evening/weekend flexibility to meet program needs.

Qualifications

• Bachelor's degree and 5+ years of case work experience preferred.
• 3+ years supervisory experience in Human Services.
• Experience with autism and family supports.
• Knowledge of trauma-informed service delivery.
• Valid driver's license and clean driving record.

Responsibilities

• Get to know, support and mentor your team with integrity, dedication and loyalty.
• Get to know program's families and children by visiting and regular contact.
• Oversee development and implementation of family support plans.
• Enforce program regulations, policies and contract adherence.
• Complete new case intakes, enrollments and closings.
• Participate in budget development and line-item monitoring.
• Handle emergency situations quickly and thoroughly.
• Recruit and credential contract service providers.
• Meet regularly with staff and supervisor and with leadership and DDS Staff.
• Participate in agency leadership and operations training.
• Hire and train Case Managers and Support Staff.

Skills

Team leadership

Coaching

Budgeting

Problem-solving

Education

Bachelor's degree in a related major

5 years of full-time case work in Human Services agencies

3 years of full-time supervisory experience in Human Services agencies

2 years of full-time work with families with autism and co-occurring challenges

CPR & 1st Aid Certification

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Tuition assistance

Are you passionate about supporting children/young adults with intellectual disabilities and/or autism to thrive at home with their families?

Do you have experience coaching or leading a team?

ServiceNet is looking for a dedicated, experienced professional to lead a team of family support case managers in our Intensive Flexible Family Support Program.

++Job Title:++ Program Manager

++Location:++ Regional Western Massachusetts Program

++Salary:++ $50,000 Annually

++Schedule:++

• Monday -- Friday, 9am -- 5pm, with flexibility required in schedule to meet program needs, including evenings and occasional weekends.
• Program operates between 8am-6pm in a hybrid model with frequent in-person meetings.
• Must be able to make late afternoon family visits and travel throughout Hampden, Hampshire, Franklin, Berkshire Counties and the North Quabbin area.

The Intensive Flexible Family Support (IFFS) Program provides support to families with children/young adults who are diagnosed with an intellectual or developmental disability (including autism) who are experiencing significant challenges. Services occur in the family's home and community. This is a goal-oriented and time-limited service, providing focused and intensive support to respond to identified challenges and areas of need, and to build family capacity to support their child at home and reduce the risk of a residential placement. The IFFS program is funded by the Massachusetts Department of Development Services (DDS).

Key Responsibilities:

• Get to know, support and mentor your team with integrity, dedication and loyalty.
• Get to know program's families and children by visiting, regular contact and supporting as needed.
• Oversee development and implementation of family support plans.
• Enforce program regulations, policies and contract adherence.
• Complete new case intakes, enrollments and closings.
• Participate in budget development, line-item expense monitoring and projections.
• Handle emergency situations quickly, thoroughly and effectively.
• Recruit and credential contract service providers.
• Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff.
• Participate in agency leadership and operations training.
• Hire and train Case Managers and Support Staff when needed.

Qualifications:

• Bachelor's degree in a related major preferred.
• At least 5 years of full-time case work in Human Services agencies.
• At least 3 years of full-time supervisory experience in Human Services agencies.
• At least 2 years of full-time work with families with children with autism and co-occurring physical, behavioral or mental health challenges.
• Experience working with families who face challenges such as substance use disorder, housing instability, low income, etc.
• Have competency assessing individual and family needs using a variety of planning and problem-solving approaches.
• Knowledgeable about clinical and non-clinical interventions and resources for autism.
• Knowledgeable about resources available in region that are relevant to case families.
• Knowledgeable about trauma informed service delivery.
• Have and maintain a valid driver's license.
• Acceptable Motor Vehicle and Driving Record.
• CPR & 1st Aid Certification.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan with matching contribution.
• Tuition remission for eligible classes.
• Opportunities for career development and advancement.
• Paid certification training.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Flexible work from home options available.