Program Manager for Intensive Family Support

ServiceNet Inc.; Northampton (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet seeks a Program Manager to lead the Intensive Flexible Family Support (IFFS) program in Western Massachusetts. You will mentor a team of family support case managers, engage with families, and ensure timely development and execution of family support plans to strengthen home life for children and young adults with disabilities.

You will oversee program operations, ensure regulatory compliance, participate in budgeting, and travel regionally to support families across Hampden,

Qualifications

• Bachelor’s degree in a related major preferred.
• Minimum 5 years of full-time casework in human services.
• Minimum 3 years of supervisory experience in human services.
• Minimum 2 years of work with families with autism and co-occurring challenges.
• Experience with families facing substance use, housing instability, low income.
• Ability to assess family needs using planning and problem-solving approaches.
• Knowledge of clinical and non-clinical autism interventions.
• Knowledge of regional resources for families.
• Trauma-informed service delivery.
• Valid driver’s license and acceptable driving record.
• CPR and First Aid certification.

Responsibilities

• Get to know, support and mentor your team with integrity, dedication and loyalty.
• Oversee development and implementation of family support plans.
• Enforce program regulations, policies and contract adherence.
• Complete new case intakes, enrollments and closings.
• Participate in budget development, line-item expense monitoring and projections.
• Handle emergency situations quickly, thoroughly and effectively.
• Recruit and credential contract service providers.
• Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff.
• Participate in agency leadership and operations training.
• Hire and train Case Managers and Support Staff when needed.

Skills

Case management experience

Supervisory experience

Autism experience

Trauma-informed approach

Driver's license & clean record

CPR & First Aid

Knowledge of community resources

Budget awareness

Education

Bachelor’s degree in related field

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Tuition assistance

Are you passionate about supporting children/young adults with intellectual disabilities and/or autism to thrive at home with their families?

Do you have experience coaching or leading a team?

ServiceNet is looking for a dedicated, experienced professional to lead a team of family support case managers in our Intensive Flexible Family Support Program.

Job Title: Program Manager

Location: Regional Western Massachusetts Program

Salary: $50,000 Annually

Schedule:

• Monday – Friday, 9am – 5pm, with flexibility required in schedule to meet program needs, including evenings and occasional weekends.
• Program operates between 8am-6pm in a hybrid model with frequent in-person meetings.
• Must be able to make late afternoon family visits and travel throughout Hampden, Hampshire, Franklin, Berkshire Counties and the North Quabbin area.

The Intensive Flexible Family Support (IFFS) Program provides support to families with children/young adults who are diagnosed with an intellectual or developmental disability (including autism) who are experiencing significant challenges. Services occur in the family’s home and community. This is a goal-oriented and time-limited service, providing focused and intensive support to respond to identified challenges and areas of need, and to build family capacity to support their child at home and reduce the risk of a residential placement. The IFFS program is funded by the Massachusetts Department of Development Services (DDS).

Key Responsibilities:

• Get to know, support and mentor your team with integrity, dedication and loyalty.
• Get to know program's families and children by visiting, regular contact and supporting as needed.
• Oversee development and implementation of family support plans.
• Enforce program regulations, policies and contract adherence.
• Complete new case intakes, enrollments and closings.
• Participate in budget development, line-item expense monitoring and projections.
• Handle emergency situations quickly, thoroughly and effectively.
• Recruit and credential contract service providers.
• Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff.
• Participate in agency leadership and operations training.
• Hire and train Case Managers and Support Staff when needed.

Qualifications:

• Bachelor’s degree in a related major preferred.
• At least 5 years of full-time case work in Human Services agencies.
• At least 3 years of full-time supervisory experience in Human Services agencies.
• At least 2 years of full-time work with families with children with autism and co-occurring physical, behavioral or mental health challenges.
• Experience working with families who face challenges such as substance use disorder, housing instability, low income, etc.
• Have competency assessing individual and family needs using a variety of planning and problem-solving approaches.
• Knowledgeable about clinical and non-clinical interventions and resources for autism.
• Knowledgeable about resources available in region that are relevant to case families.
• Knowledgeable about trauma informed service delivery.
• Have and maintain a valid driver’s license.
• Acceptable Motor Vehicle and Driving Record.
• CPR & 1st Aid Certification.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan with matching contribution.
• Tuition remission for eligible classes.
• Opportunities for career development and advancement.
• Paid certification training.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Flexible work from home options available.