Hybrid Program Manager, Intensive Family Support

ServiceNet Inc.; Northampton (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet seeks a Program Manager to lead the Intensive Flexible Family Support (IFFS) program in Western Massachusetts. You will mentor a team of family support case managers, engage with families, and ensure timely development and execution of family support plans to strengthen home life for children and young adults with disabilities.

You will oversee program operations, ensure regulatory compliance, participate in budgeting, and travel regionally to support families across Hampden,

Qualifications

• Bachelor’s degree in a related major preferred.
• Minimum 5 years of full-time casework in human services.
• Minimum 3 years of supervisory experience in human services.
• Minimum 2 years of work with families with autism and co-occurring challenges.
• Experience with families facing substance use, housing instability, low income.
• Ability to assess family needs using planning and problem-solving approaches.
• Knowledge of clinical and non-clinical autism interventions.
• Knowledge of regional resources for families.
• Trauma-informed service delivery.
• Valid driver’s license and acceptable driving record.
• CPR and First Aid certification.

Responsibilities

• Get to know, support and mentor your team with integrity, dedication and loyalty.
• Oversee development and implementation of family support plans.
• Enforce program regulations, policies and contract adherence.
• Complete new case intakes, enrollments and closings.
• Participate in budget development, line-item expense monitoring and projections.
• Handle emergency situations quickly, thoroughly and effectively.
• Recruit and credential contract service providers.
• Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff.
• Participate in agency leadership and operations training.
• Hire and train Case Managers and Support Staff when needed.

Skills

Case management experience

Supervisory experience

Autism experience

Trauma-informed approach

Driver's license & clean record

CPR & First Aid

Knowledge of community resources

Budget awareness

Education

Bachelor’s degree in related field

Job description

ServiceNet seeks a Program Manager to lead the Intensive Flexible Family Support (IFFS) program in Western Massachusetts. You will mentor a team of family support case managers, engage with families, and ensure timely development and execution of family support plans to strengthen home life for children and young adults with disabilities.

You will oversee program operations, ensure regulatory compliance, participate in budgeting, and travel regionally to support families across Hampden,