Grocery Delivery Quality Program Manager (NA)

Amazon; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs (restricted stock units)

Paid time off

Job summary

Amazon is seeking a Program Manager for the NA Grocery Delivery team in Seattle, WA. You will be the central contact to drive upstream operations enhancements that link station operations, fulfillment, and last mile delivery to ensure timely deliveries and high order quality.

You will own KPI tracking across the end-to-end delivery pipeline, surface gaps causing upstream breakdowns, and collaborate across tech and non-tech teams to implement effective solutions.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.

Skills

Program management

Process improvement

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Tools

SQL

Excel

Job description

Amazon is seeking a Program Manager for the NA Grocery Delivery team in Seattle, WA. You will be the central contact to drive upstream operations enhancements that link station operations, fulfillment, and last mile delivery to ensure timely deliveries and high order quality.

You will own KPI tracking across the end-to-end delivery pipeline, surface gaps causing upstream breakdowns, and collaborate across tech and non-tech teams to implement effective solutions.