Delivery Quality Program Manager - NA Grocery

Amazon; New York (NY); On-site; USD 82,000 - 143,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

Job summary

Amazon is seeking a Program Manager for Delivery Quality in NA Grocery Delivery to own upstream process optimization across GFC and Whole Foods delivery outcomes. You will define metrics, serve as the primary POC for upstream partners, and build dashboards to monitor performance and risks.

This role requires strong program management experience and data-driven process improvements. The position emphasizes cross-functional collaboration, ownership of end-to-end delivery initiatives, and

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
• Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.

Skills

Program management experience

Cross-functional collaboration

Data-driven decision making

Experience with metrics-driven process

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Amazon is seeking a Program Manager for Delivery Quality in NA Grocery Delivery to own upstream process optimization across GFC and Whole Foods delivery outcomes. You will define metrics, serve as the primary POC for upstream partners, and build dashboards to monitor performance and risks.

This role requires strong program management experience and data-driven process improvements. The position emphasizes cross-functional collaboration, ownership of end-to-end delivery initiatives, and