Program Manager II - Delivery Quality & Process Excellence

Amazon Inc.; Nashville (TN); Hybrid; USD 67,000 - 117,000; Full time

Job summary

Amazon Inc. in Nashville, TN, seeks a Program Manager II to optimize SSD-G upstream delivery processes and align station operations, fulfillment, and last mile delivery. You will own delivery process integration, track KPIs, surface gaps, and implement solutions to improve timeliness, order quality, and SLA compliance.

You will lead cross-functional initiatives, build dashboards, and drive accountability across partner teams to ensure end-to-end delivery health and continuous improvements.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related field.
• 3+ years of program or project management experience.
• Experience with data and metrics to drive improvements.

Responsibilities

• Define and maintain metrics framework connecting upstream process performance to SSD-G delivery outcomes.
• Serve as single-threaded POC for upstream operations partners and drive alignment.
• Build reporting and dashboards showing upstream process health and risks.
• Drive end-to-end deliverables from scoping to execution and performance tracking.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Tools

Excel

SQL

Job description

Amazon Inc. in Nashville, TN, seeks a Program Manager II to optimize SSD-G upstream delivery processes and align station operations, fulfillment, and last mile delivery. You will own delivery process integration, track KPIs, surface gaps, and implement solutions to improve timeliness, order quality, and SLA compliance.

You will lead cross-functional initiatives, build dashboards, and drive accountability across partner teams to ensure end-to-end delivery health and continuous improvements.