Delivery Quality & Process Integration Lead

Amazon; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon in New York is seeking a Program Manager for the NA Grocery Delivery SSD-G team to act as the central point of contact and drive upstream operations improvements that boost delivery timeliness and SLA adherence. You will bridge station operations, fulfillment, and last-mile delivery to optimize upstream workflows and delivery outcomes.

You will own KPI identification, build dashboards, surface gaps, and drive end-to-end deliverables that improve the connection between upstream processes

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end — from scoping and design through execution and sustained performance tracking.

Job description

Amazon in New York is seeking a Program Manager for the NA Grocery Delivery SSD-G team to act as the central point of contact and drive upstream operations improvements that boost delivery timeliness and SLA adherence. You will bridge station operations, fulfillment, and last-mile delivery to optimize upstream workflows and delivery outcomes.

You will own KPI identification, build dashboards, surface gaps, and drive end-to-end deliverables that improve the connection between upstream processes