Program Manager II, Grocery Delivery Strategy

Amazon.com Services LLC; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC is seeking a Program Manager II to own end-to-end initiatives across North America for Amazon Grocery delivery. You will drive cross-functional programs spanning stores in the region, leveraging data-driven insights to improve speed, reliability, and reach.

You will collaborate with product, operations, engineering, and field teams, define scope and KPIs, and manage risks and blockers to deliver milestones on time, influencing the customer experience across the network.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience with SQL

Responsibilities

• Manage and prioritize complex, cross-functional program life-cycles that improve Amazon Grocery delivery execution across multiple stores in North America, driving results that impact operations and customer experience
• Proactively identify operational improvement opportunities by analyzing performance data, diving deep into delivery trends, and defining scalable solutions that address systemic challenges across the logistics network
• Collaborate tactically with product, operations, engineering, and field teams to align stakeholder needs, remove blockers, and deliver program milestones on time while managing dependencies and mitigating risks
• Define program scope and objectives for new initiatives, establishing key performance indicators and tracking mechanisms to measure progress and quantify impact with data-driven insights
• Communicate program status and strategic trade-offs clearly to stakeholders at all levels through business reviews, working documentation, and escalations when needed to accelerate decision-making and maintain alignment

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Tools

Excel

SQL

Job description

Amazon.com Services LLC is seeking a Program Manager II to own end-to-end initiatives across North America for Amazon Grocery delivery. You will drive cross-functional programs spanning stores in the region, leveraging data-driven insights to improve speed, reliability, and reach.

You will collaborate with product, operations, engineering, and field teams, define scope and KPIs, and manage risks and blockers to deliver milestones on time, influencing the customer experience across the network.