Program Manager II, Rapid and Rural Logistics

Amazon.com Services LLC; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC is seeking a Program Manager II to own end-to-end initiatives across North America for Amazon Grocery delivery. You will drive cross-functional programs spanning stores in the region, leveraging data-driven insights to improve speed, reliability, and reach.

You will collaborate with product, operations, engineering, and field teams, define scope and KPIs, and manage risks and blockers to deliver milestones on time, influencing the customer experience across the network.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience with SQL

Responsibilities

• Manage and prioritize complex, cross-functional program life-cycles that improve Amazon Grocery delivery execution across multiple stores in North America, driving results that impact operations and customer experience
• Proactively identify operational improvement opportunities by analyzing performance data, diving deep into delivery trends, and defining scalable solutions that address systemic challenges across the logistics network
• Collaborate tactically with product, operations, engineering, and field teams to align stakeholder needs, remove blockers, and deliver program milestones on time while managing dependencies and mitigating risks
• Define program scope and objectives for new initiatives, establishing key performance indicators and tracking mechanisms to measure progress and quantify impact with data-driven insights
• Communicate program status and strategic trade-offs clearly to stakeholders at all levels through business reviews, working documentation, and escalations when needed to accelerate decision-making and maintain alignment

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Tools

Excel

SQL

Job description

Are you ready to transform how Amazon delivers groceries to customers across North America? Join the Rapid and Rural Logistics organization where you'll tackle complex, high-impact problems at scale. This role puts you at the center of Amazon Grocery delivery execution, where your strategic thinking and analytical skills will directly improve the shopping experience for millions of customers.

As a Program Manager II, you'll drive end-to-end program ownership for initiatives spanning a wide range of stores across North America. You'll work backwards from customer needs, diving deep into operational challenges and scaling innovative solutions that enhance delivery speed, reliability, and reach. If you're passionate about solving ambiguous business problems through data-driven insights and cross-functional collaboration, this is your opportunity to make a meaningful impact on how customers receive their groceries.

Key job responsibilities

• Manage and prioritize complex, cross-functional program life-cycles that improve Amazon Grocery delivery execution across multiple stores in North America, driving results that impact operations and customer experience
• Proactively identify operational improvement opportunities by analyzing performance data, diving deep into delivery trends, and defining scalable solutions that address systemic challenges across the logistics network
• Collaborate tactically with product, operations, engineering, and field teams to align stakeholder needs, remove blockers, and deliver program milestones on time while managing dependencies and mitigating risks
• Define program scope and objectives for new initiatives, establishing key performance indicators and tracking mechanisms to measure progress and quantify impact with data-driven insights
• Communicate program status and strategic trade-offs clearly to stakeholders at all levels through business reviews, working documentation, and escalations when needed to accelerate decision-making and maintain alignment

A day in the life

You’ll start your day analyzing delivery performance metrics across stores, identifying trends that signal opportunities for improvement. Throughout the day, you’ll facilitate alignment sessions with cross-functional partners-operations teams, engineers, and field leaders-to scope solutions and clear blockers. You’ll spend time diving deep into root causes of delivery challenges, translating complex data into actionable insights. Between stakeholder updates and strategic planning sessions, you’ll proactively reach out to partner teams to ensure programs stay on track and risks are mitigated before they impact customers.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

About the team

The Rapid and Rural Logistics organization is focused on revolutionizing Amazon Grocery delivery execution across North America. Our team works at the intersection of logistics innovation and customer obsession, building systems and processes that bring fresh groceries to customers faster and more reliably than ever before.

We tackle some of the most challenging problems in last-mile delivery, from optimizing routes in rural areas to scaling operations during peak demand. Our culture thrives on collaboration, data-driven decision-making, and continuous improvement. Join a team where your ideas will shape the future of grocery logistics and where every program you lead directly enhances the lives of customers who depend on Amazon for their daily needs.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience with SQL

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience implementing repeatable processes and driving automation or standardization