Program Manager, Relay Ops: Tech Integration & Roadmaps

Amazon; Tempe (AZ); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

401(k)

Job summary

Amazon.com Services LLC in Tempe, AZ is seeking a Program Manager to drive technology integration and process improvements across Amazon Transportation Services (ATS). The role demands coordinating cross-functional teams, building roadmaps, and mitigating risks to scale implementations.

You will translate operational needs into technology solutions, measure outcomes with metrics, and partner with stakeholders to define clear requirements for successful delivery.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Design and manage roadmaps for integrating new technologies and processes across ATS business lines, ensuring alignment with business objectives and identifying co-dependencies between teams.
• Lead cross-functional collaboration initiatives by facilitating effective communication between stakeholders, translating technical requirements into actionable plans, and building consensus across diverse teams.
• Develop and implement process improvement strategies that streamline workflows, eliminate inefficiencies, and enhance operational performance through data-driven analysis and metrics tracking.
• Proactively identify and mitigate program risks by conducting thorough assessments, developing contingency plans, and ensuring timely escalation of critical issues to appropriate stakeholders.
• Partner with stakeholder teams to define clear requirements, establish success criteria, and drive the successful delivery of programs that impact ATS supply chain.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Process improvement

Job description

Amazon.com Services LLC in Tempe, AZ is seeking a Program Manager to drive technology integration and process improvements across Amazon Transportation Services (ATS). The role demands coordinating cross-functional teams, building roadmaps, and mitigating risks to scale implementations.

You will translate operational needs into technology solutions, measure outcomes with metrics, and partner with stakeholders to define clear requirements for successful delivery.