Program Manager, Housing & Client Services

Montgomery-County-Coalition-For-the-Homeles; Gaithersburg (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

The Program Manager at Seneca Heights Apartments oversees direct service provision and front desk operations while supervising a team of three case managers, one activities coordinator, and one front desk supervisor. You will manage the program budget, track vacancies, and coordinate with property management to ensure safe, efficient turnover of units.

Responsibilities include overseeing client move-in supports, coordinating housing referrals, maintaining HMIS records, and preparing board

Qualifications

• Master’s degree in a human services field.
• Minimum of five years’ experience with mental health and substance use treatment.
• Minimum of five years’ experience working with families and individuals in a clinical environment.
• Minimum of two years’ supervisory experience.
• Knowledge of case management, housing first, harm reduction, and trauma-informed care.
• Knowledge of addiction, mental illness, and co-occurring populations.
• Ability to negotiate and maintain positive relationships with co-workers and clients.
• Ability to maintain ethical boundaries when working with clients.
• Ability to manage and maintain fiscal accountability.
• Ability to comprehend and follow guidelines of grants and contract agreements.
• Knowledge of word processing and spreadsheet software.
• Familiarity with HMIS/ServicePoint.
• Must have a reliable car and transport clients as necessary.

Responsibilities

• Provide direct supervision to 3 case management staff, 1 activities coordinator, and 1 front desk supervisor.
• Manage program budget for Seneca Heights, including timely submission of expense reports and vendor invoices.
• Track all unit vacancies and coordinate with property management staff to ensure timely turnover of vacant units.
• Coordinate the delivery of items needed for clients to move into units (furniture, household items, etc.).
• Oversee the upkeep and safety of the facility with property management, monitoring maintenance and cleanliness, and timely issue resolution.
• Ensure collaboration between case management and property management teams to support communication and safety.
• Submit program vacancies to SEPH.
• Attend Coordinated Entry System meetings to coordinate referrals to housing.
• Assist referred clients with the application process and eligibility documents.
• Be available for on-call emergencies.
• Provide bi-monthly board report information to the Senior Operations Officer.
• Ensure accuracy of client data in HMIS, Apricot 360, and other databases.
• Monitor and submit contract deliverable data to county contract monitor and stakeholders.
• Represent programs at service provider meetings.
• Assist with rental recertifications and provide back-up case management as needed.
• Coordinate with Development Team to engage volunteers and donors.
• Coordinate with external service providers to ensure continuity of care.
• Develop on-site programming for client enrichment and care.
• Ensure psychosocial groups and training are available on-site for residents.
• Manage psychiatric and medical emergencies.
• Other duties as assigned.

Skills

Supervisory experience

Budget management

Case management

Housing first

Harm reduction

Trauma-informed care

Collaboration

Quality documentation

Interagency coordination

Transportation

Education

Master’s degree in a human services field

Tools

MS Office

HMIS/ServicePoint

Job description

The Program Manager at Seneca Heights Apartments oversees direct service provision and front desk operations while supervising a team of three case managers, one activities coordinator, and one front desk supervisor. You will manage the program budget, track vacancies, and coordinate with property management to ensure safe, efficient turnover of units.

Responsibilities include overseeing client move-in supports, coordinating housing referrals, maintaining HMIS records, and preparing board