Program Manager - Seneca Heights

The Montgomery County Coalition; Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

The Montgomery County Coalition seeks a Program Manager to oversee Seneca Heights Apartments' direct services and front desk operations. You will supervise a team of five, manage the program budget, and coordinate with property management to ensure timely turnover and safe, effective service delivery.

You will work closely with case management and external providers to maintain data integrity in HMIS, support client applications, and ensure compliance with grants and contracts.

Qualifications

• Master’s degree in a human services field.
• Minimum of five years’ experience with mental health and substance use treatment.
• Minimum of five years’ experience working with families and individuals in a clinical environment.
• Minimum of two years’ supervisory experience.
• Knowledge of case management, housing first, harm reduction, and trauma-informed care.

Responsibilities

• Provide direct supervision to 5 staff positions.
• Manage program budget and submit expense reports and invoices.
• Track vacancies and coordinate unit turnover with property management.
• Coordinate delivery of items for client move‑in.
• Oversee safety and upkeep of the facility.
• Coordinate between case management and property management for effective communication and safety.
• Submit vacancies to SEPH and participate in related meetings.
• Assist clients with applications and eligibility documentation.
• Be available for on‑call emergencies and provide bi‑monthly reports.

Skills

Supervisory experience

Budget management

Case management

Communication and coordination

Ethical boundaries

Education

Master’s degree in human services

Tools

HMIS/ServicePoint

Word processing

Spreadsheet software

Job description

General Description: The Program Manager oversees the direct service provision and front desk operations of Seneca Heights Apartments.

Essential Duties and Responsibilities:

• Provide direct supervision to 3 case management staff, 1 activities coordinator, and 1 front desk supervisor.
• Manage program budget for Seneca Heights, including timely submission of expense reports and vendor invoices.
• Track all unit vacancies and coordinate with property management staff to ensure a timely, thorough turnover of vacant units.
• Coordinate the delivery of items needed for clients to move into units (furniture, household items, etc.).
• Oversee the upkeep and safety of the facility by ensuring regular walkthroughs with property management, monitoring maintenance and cleanliness, and ensuring timely resolution of all identified issues.
• Ensure cohesive collaboration between case management and property management teams to support effective communication, timely resolution of client related issues and the overall safety and upkeep of the facility.
• Submit program vacancies to the Coordinated Entry System/Services to End and Prevent Homelessness (SEPH).
• Attend Coordinated Entry System meetings to coordinate and track the referral process to ensure the timely transition of referred clients into housing.
• Assist referred clients with the application process, including the gathering of eligibility documentation, for submission to property management staff.
• Be available for on-call emergencies
• Provide bi-monthly board report information to the Senior Operations Officer
• Ensure the accuracy and completeness of all client data, including case notes, individual service plans, home visit reports, and budgets, in HMIS, Apricot 360, and all additional client databases.
• Monitor and submit contract deliverable data to county contract monitor and other stakeholders
• Represent programs at service provider meetings.
• Assist case management staff and property management staff to coordinate timely completion of rental recertifications
• Provide back-up case management as needed
• Coordinate with the Development Team to engage volunteers and donors to assist with client needs.
• Coordinate with external service providers to ensure continuity of care.
• Develop on-site programming for client enrichment and care.
• Ensure appropriate psychosocial groups and training are available on-site for residents
• Manage psychiatric and medical emergencies
• Other duties as assigned

Requirements

• Master’s degree in a human services field
• Minimum of five years’ experience with mental health and substance use treatment
• Minimum of five years’ experience working with families and individuals in a clinical environment
• Minimum of two years’ supervisory experience
• Knowledge of principles, methods, and procedures of case management, housing first, harm reduction, and trauma informed care
• Knowledge of principles, methods, and procedures of addiction, mental illness, and co-occurring diagnosed populations
• Ability to negotiate and maintain positive relationships with co-workers and clients
• Ability to maintain ethical boundaries when working with clients
• Ability to manage and maintain fiscal accountability
• Ability to comprehend and follow guidelines of grants and contract agreements
• Knowledge of word processing and spreadsheet software
• Familiarity with HMIS/ServicePoint
• Must have a reliable car and transport clients as necessary