Housing Programs Lead & Client Services Manager

Socket.dev; Gaithersburg (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Socket.dev seeks an experienced Program Manager to oversee direct service provision and front desk operations for Seneca Heights Apartments. The role supervises 3 case management staff, an activities coordinator, and a front desk supervisor, and requires strong knowledge of housing first, harm reduction, and trauma-informed care.

The candidate will manage budgets, ensure data integrity in HMIS, and coordinate with county and SEPH for housing referrals.

Qualifications

• Master’s degree in human services required.
• At least five years’ experience with mental health and substance use treatment.
• At least five years’ experience working with families and individuals in a clinical environment.
• Minimum of two years’ supervisory experience.
• Knowledge of case management, housing first, harm reduction, and trauma-informed care.
• Knowledge of addiction, mental illness, and co-occurring populations.
• Ability to manage fiscal accountability and adhere to grants/contract requirements.
• Proficiency with word processing and spreadsheet software.
• Familiarity with HMIS/ServicePoint.
• Reliable car to transport clients as needed.

Responsibilities

• Provide direct supervision to clinical and front desk staff.
• Manage program budget and vendor invoices.
• Track vacancies and coordinate unit turnovers.
• Coordinate client move-ins with furniture and household items.
• Ensure facility safety, maintenance, and cleanliness.
• Foster collaboration between case management and property staff.
• Submit data and reports to SEPH and county monitors.
• Assist clients with eligibility documentation for housing applications.
• Be available for on-call emergencies and provide bi-monthly reports.
• Coordinate with development to engage volunteers and external providers.

Skills

MH/SUD treatment experience

Supervisory experience

Fiscal accountability

Grant/contract understanding

HMIS/ServicePoint familiarity

Client transportation

Education

Master’s degree in a human services field

Tools

Microsoft Word

Microsoft Excel

HMIS/ServicePoint

Job description

Socket.dev seeks an experienced Program Manager to oversee direct service provision and front desk operations for Seneca Heights Apartments. The role supervises 3 case management staff, an activities coordinator, and a front desk supervisor, and requires strong knowledge of housing first, harm reduction, and trauma-informed care.

The candidate will manage budgets, ensure data integrity in HMIS, and coordinate with county and SEPH for housing referrals.