Program Manager - DoD Enterprise IT Support Services

C3EL; Quantico (VA); Presencial; USD 140.000 - 200.000; Jornada completa

Descripción de la vacante

C3EL seeks an experienced Program Manager to lead enterprise IT support services for the DoD Education Command (EDCOM). The role oversees network and systems operations, cybersecurity, help desk, and AV/VTC support across multiple government locations.

The candidate will combine strong contract and personnel management with technical judgment to maintain reliable services supporting military education and mission operations. A proven leader who builds teams and delivers results is essential.

Formación

• Active DoD Secret clearance or higher.
• 12+ years of IT experience, including 5+ years managing DoD IT service delivery.
• Experience leading multidisciplinary technical teams across locations.
• Experience managing contract performance, staffing, subcontractors, budgets, deliverables, and SLAs.
• Technical understanding across networks, Windows Server, AD, DNS/DHCP, virtualization, storage, backup/recovery.
• Hybrid cloud operations, preferably Microsoft Azure.
• Cybersecurity compliance, vulnerability remediation, and incident response.
• Help desk operations, ticket escalation, and service restoration.
• AV/VTC systems and dependencies on enterprise IT infrastructure.

Responsabilidades

• Serve as primary program interface with Government leadership and stakeholders.
• Lead an integrated team of network, systems, cybersecurity, help desk, and AV/VTC professionals.
• Manage staffing, recruiting, retention, and subcontractor performance across locations.
• Plan and execute task orders aligning labor, hours, schedules, and budgets with contract requirements.
• Monitor service availability, ticket performance, preventive maintenance, and customer satisfaction.
• Coordinate during outages, cybersecurity incidents, escalated requests, and mission-critical events.
• Oversee transitions, knowledge transfer, continuity planning, and maintenance of essential services.
• Maintain program schedules, risk/issue registers, and performance reports.
• Coordinate IT/AV/VTC support with instructional schedules and live events.
• Identify improvements to reduce incidents and improve service quality.

Conocimientos

Program management

DoD IT services

Cybersecurity

Staffing management

Project planning

Vendor management

Educación

Bachelor's degree in information technology, computer science, engineering

Descripción del empleo

Program Manager - DoD Enterprise IT Support Services

CONTINGENT UPON CONTRACT AWARD

Overview:

Job Title: Program Manager - DoD Enterprise IT Support Services

Security Clearance: Secret or Higher

Location: Quantico, Virginia - Primarily Onsite

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL seeks an experienced Program Manager to lead enterprise IT support services for the U.S. Marine Corps Education Command (EDCOM). This position will oversee network and systems operations, cybersecurity, help desk services, and audiovisual/video teleconferencing (AV/VTC) support across geographically dispersed Government locations.

The successful candidate will combine strong contract and personnel management with the technical judgment needed to maintain reliable services supporting military education and mission operations. We seek a leader who builds effective teams, resolves problems, and earns customer confidence through consistent performance.

Responsibilities will include, but not be limited to:

• Serve as C3EL’s primary program interface with Government leadership, the contracting officer’s representative, and customer technical stakeholders.
• Lead an integrated team of network, systems, cybersecurity, help desk, and AV/VTC professionals.
• Manage staffing, recruiting, retention, personnel replacement, subcontractor performance, and coverage across multiple locations.
• Plan and execute task orders, aligning labor categories, hours, schedules, budgets, and deliverables with contract requirements.
• Monitor service availability, ticket performance, preventive maintenance, vulnerability remediation, and customer satisfaction.
• Direct coordination during outages, cybersecurity incidents, escalated support requests, and mission-critical events.
• Oversee transition activities, knowledge transfer, continuity planning, and maintenance of essential contractor services.
• Maintain program schedules, risk and issue registers, performance reports, and corrective action plans.
• Coordinate IT and AV/VTC support with instructional schedules, classroom requirements, and live events.
• Identify practical improvements that reduce recurring incidents and improve service quality.

Minimum Qualifications:

• An active, in-scope US Government issued Secret clearance or higher.
• At least 12 years of progressively responsible IT experience, including five years managing DoD IT service delivery or a comparable technical support program.
• Demonstrated experience leading multidisciplinary technical teams across multiple locations.
• Experience managing contract performance, staffing, subcontractors, budgets, deliverables, and service-level commitments.
• Technical understanding sufficient to evaluate risks, guide technical leads, and communicate operational impacts across:
  • Enterprise networks and structured cabling.
  • Windows Server, Active Directory, DNS/DHCP, virtualization, storage, and backup/recovery.
  • Hybrid cloud operations, preferably Microsoft Azure.
  • Cybersecurity compliance, vulnerability remediation, and incident response.
  • Help desk operations, ticket escalation, and service restoration.
  • AV/VTC systems and their dependencies on enterprise IT infrastructure.
• Demonstrated ability to brief senior Government stakeholders and translate technical issues into clear decisions and corrective actions.

Desired Qualifications:

• Project Management Professional (PMP) certification.
• ITIL 4 Foundation or higher service management certification.
• Security+, CISSP, or another relevant cybersecurity certification.
• Experience leading programs with approximately 30–50 personnel, including geographically dispersed or overseas support.
• Familiarity with RMF, eMASS, ACAS, STIG compliance, Zero Trust principles, and applicable DoD Cyber Workforce Framework qualification requirements.
• Experience supporting Marine Corps, military education, classroom technology, or comparable DoD environments.
• Experience managing IDIQ task orders and supporting Government contract transitions.
• A career background progressing from network or systems operations into technical team leadership and program management.

Education / Experience:

• Bachelor’s degree in information technology, computer science, engineering, or a related field; equivalent relevant experience may be considered.

U.S. Standard Demographic Questions

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.