AISR NOC Technician

C3EL; Illinois; On-site; USD 75,000 - 110,000; Full time

Job summary

C3EL is seeking a cleared Network Technician to support the DISA-provided GIG services at Scott AFB in Illinois. The role involves 24/7 operations within the GNSC AISR cell, incident analysis, fault isolation, and coordination with service providers to restore networks and meet SLAs.

Qualified candidates will hold an active DoD secret clearance, 2+ years of relevant experience, and DoD-8570 IAT Level 2 certification. Shift work and a broad Cisco/Juniper/DSN skill set are expected.

Qualifications

• Active DoD Secret clearance required.
• 2+ years of relevant technical experience.
• DoD-8570 IAT Level 2 baseline certification (Security+ CE) or equivalent.
• Ability to work in a 24/7 shift environment.
• Experience with alarm surveillance, fault management, LAN maintenance or performance management.
• Expertise with routers, switches, crypto devices and DSN/DRSN.
• Understanding of transport and IP topologies.

Responsibilities

• Create and update tickets.
• Monitor network events and element management failures in real-time 24x7 across multiple tools.
• Conduct incident correlation and fault analysis to identify root causes.
• Diagnose, troubleshoot, and isolate faulty network elements.
• Replace faulty hardware and verify restoration of services.
• Provide 24/7 sustainment support and communicate outages and resolutions.
• Coordinate reroutes and document changes in CMDB; liaise with other providers as needed.
• Assist in training Network controllers within O&M and share best practices.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers

Switches

Crypto devices

Routing

DSN/DRSN

GVS

ATM

Promina

CISCO

MSPP

Optical Switching

Network topologies

Education

High School diploma

DoD-8570 IAT Level 2 (Security+ CE) or equivalent

Job description

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.

(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluates and provides feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicates with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications:

• An active, in-scope US Government issued Secretclearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

Desired Qualifications:

• Prior Military experience or experience working as a contractor in a Government environment is preferred.
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Education:

• A minimum of a High School diploma or equivalent is required.

As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.