Program Manager, Community Education

Northampton Community College; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

comprehensive medical plan options for

8% retirement contribution

NCC tuition waiver

up to 25 days’ vacation/floating, 10-s

Job summary

Northampton Community College is seeking a Program Manager for Community Education to oversee planning, coordination, and delivery of personal enrichment programs. You will ensure programs are operationally effective, fiscally sound, and compliant with state, federal, and grant requirements, while engaging students and partners.

Reporting to the Assistant Director, you will recruit hourly instructors, manage budgets, monitor quality, and support enrollment growth.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred in education, business, workforce development, or related field.
• Minimum of three years of experience in program coordination, training, education, or workforce development.
• Experience with compliance, program operations, or instructional coordination preferred.
• Experience in lieu of education will be considered.

Responsibilities

• Assist in development, scheduling, and coordination of community education programs.
• Support recruitment, onboarding, and ongoing coordination of hourly instructors; monitor instructional quality and adherence to program standards.
• Track course enrollments and assist with decisions regarding course cancellations in alignment with departmental guidelines.
• Develop and monitor program budgets, tuition projections, and financial reports in coordination with the Assistant Director.
• Ensure compliance with institutional policies, and applicable state, federal, and grant requirements.
• Serve as a liaison between the department and students, instructors, and community partners.
• Provide high-quality customer service and resolve program-related issues in a timely and professional manner.
• Assist with marketing and outreach efforts to promote programs and increase enrollment.
• Perform additional duties and special projects as assigned in support of departmental and institutional goals.

Skills

Program development

Strong organizational skills

Microsoft Office Suite

Data analysis

Excellent written & verbal comms

Interpersonal skills

Attention to detail

Education

Associate’s degree required

Bachelor’s degree preferred in education, business, workforce development, or related field

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

For more information on the College, please visit www.northampton.edu.

For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/about/working-at-ncc/life-in-the-area.html.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Program Manager, Community Education

Please note that this position will remain open until filled.

Full-Time Program Manager, Community Education Department: Center for Community Learning and Enrichment

Reports to: Assistant Director, Community Education

Supervises: Hourly Instructors (functional oversight; no direct reports)

Position Type: Full-Time, Exempt

Position Summary

The Program Manager supports the Assistant Director of Community Education in the planning, coordination, and delivery of personal enrichment programs. This role is responsible for ensuring that assigned programs are operationally effective, fiscally sound, and compliant with institutional, state, federal, and grant requirements. The Program Manager manages day-to-day program operations, including instructor recruitment, scheduling, budget tracking, compliance and satisfaction monitoring, and student and partner engagement. This position plays a key role in maintaining program quality, supporting enrollment growth, and advancing community and workforce partnerships.

Essential Duties and Responsibilities

• Assist in the development, scheduling, and coordination of community education programs.
• Support recruitment, onboarding, and ongoing coordination of hourly instructors; monitor instructional quality and adherence to program standards.
• Track course enrollments and assist with decisions regarding course cancellations in alignment with departmental guidelines.
• Develop and monitor program budgets, tuition projections, and financial reports in coordination with the Assistant Director.
• Ensure compliance with institutional policies, and applicable state, federal, and grant requirements.
• Serve as a liaison between the department and students, instructors, and community partners.
• Provide high-quality customer service and resolve program-related issues in a timely and professional manner.
• Assist with marketing and outreach efforts to promote programs and increase enrollment.
• Perform additional duties and special projects as assigned in support of departmental and institutional goals.

Qualifications

• Education and Experience: Associate’s degree required; Bachelor’s degree preferred in education, business, workforce development, or a related field.
• Minimum of three (3) years of relevant experience in program coordination, training, education, or workforce development.
• Experience with compliance, program operations, or instructional coordination preferred.
• Experience in lieu of education will be considered.

Knowledge, Skills, and Abilities

• Knowledge of program development.
• Strong organizational skills with the ability to manage multiple projects and deadlines independently.
• Proficiency in Microsoft Office Suite and experience with database or student information systems.
• Ability to analyze data and generate reports to support program evaluation and decision-making.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively with diverse populations, including students, instructors, administrators, and community partners.
• Sound judgment, attention to detail, and problem-solving ability.

Working Conditions

Travel within the service region may be required.

Work schedule may include early mornings, evenings, and weekends based on program needs.

This position is not eligible for remote work. However, it is eligible for a flexible work schedule.

Performance Expectations

Program Development and Operations Supports the successful implementation and continuous improvement of community education programs. Contributes to enrollment growth through program coordination, outreach support, and responsiveness to community needs. Provides accurate data and reporting to inform planning and resource allocation. Collaboration and Program Support Effectively supports the Assistant Director in program administration and instructional coordination. Maintains strong working relationships with faculty, staff, and external partners. Demonstrates initiative, accountability, and responsiveness in program operations. Professionalism and Institutional Commitment Adheres to institutional policies, procedures, and deadlines. Participates in departmental meetings, college initiatives, and professional development opportunities. Demonstrates ethical conduct, reliability, and a commitment to continuous improvement.

Benefits Snapshot

• comprehensive medical plan options for you and your family (plus dental and vision)
• a College retirement contribution of 8% of your salary upon hire
• NCC tuition waiver
• an abundance of time off – up to 25 days’ vacation/floating, 10 sick days, Four (4) day workweeks during Summer, Holidays (including a week+ break between Christmas and New Year’s)

Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.

Welcome to the career site for Northampton Community College. We are an innovative, student-centered institution with an exceptional faculty and staff who are dedicated to providing quality educational opportunities for the diverse communities we serve.

Title IX

Please visit www.northampton.edu/titleix for information on the College's Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online. The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy will be provided upon request. If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].

We appreciate your interest in employment at Northampton Community College and wish you the best in your career search.