Family Success Coordinator

Northampton Community College; Town of Bethlehem (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plan

Dental and vision coverage

8% retirement contribution

Tuition waiver

25 days vacation/floating

10 sick days

4-day summer workweeks

Job summary

Northampton Community College is seeking a Family Success Coordinator to lead CCAMPIS activities, coordinating services that help student parents persist and succeed.

The role partners with Advising, Counseling, Financial Aid, and campus departments to provide holistic support, childcare access, and family engagement while advancing grant reporting and program outcomes.

Qualifications

• Bachelor’s degree required in Early Childhood Education, Child Development, Education, Human Services, Student Affairs, Family Studies, Social Work, or a related field; Master’s degree preferred.
• Minimum of three to five years of professional experience in one or more of: early childhood education, childcare administration, family support services, higher education student affairs, case management, student success programming, enrollment management, or community-based programming.
• Knowledge of childcare programming, childcare licensing systems, subsidy processes, and early learning program operations strongly preferred.
• Experience in recruitment, outreach, mentoring, enrollment support, marketing, relationship management, and community engagement initiatives.
• Experience with non-traditional, parenting, first-generation, low-income, historically underserved student populations.

Responsibilities

• Provide leadership, coordination, and oversight for CCAMPIS program activities to improve student parent retention and outcomes.
• Serve as primary contact for CCAMPIS participants via holistic case management and family-centered practices.
• Coordinate student support services with NCC departments and community partners.
• Develop and implement proactive strategies addressing academic, financial, childcare, personal, and family barriers.
• Manage recruitment, intake, onboarding, and retention for CCAMPIS participants using program criteria and data-driven decisions.
• Support students in accessing NCC’s Children’s Centers and navigate enrollment and childcare resources.
• Collaborate with Children’s Centers to support family engagement, parent education, and student-parent participation.
• Coordinate parent engagement programming, workshops, and outreach with ECE faculty and student affairs staff.
• Develop partnerships with regional agencies to support student parents and young children.
• Assist students in pursuing advanced degrees and transfer opportunities through NCC resources.
• Maintain accurate records and report data for grant benchmarks and DOE reporting.
• Support visibility, enrollment growth, and community awareness through outreach and marketing.

Skills

Interpersonal skills

Organizational skills

Communication

Presentation skills

Assessment skills

Technology skills

Problem solving

Leadership

Advocacy

Education

Bachelor’s degree

Master’s degree preferred

Tools

None

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Family Success Coordinator

This posting will close on: 10/15/2026

No further applications will be accepted on or after this date

Primary Responsibilities

• 1. Providing leadership, coordination, and oversight for all CCAMPIS program activities designed to improve student parent retention, persistence, academic success, and graduation outcomes.
• 2. Serving as the primary single point of contact for CCAMPIS participants through a holistic case management and family success model that incorporates strengths-based, trauma-informed, and family-centered practices.
• 3. Coordinating individualized student support services through collaboration with NCC departments including Advising, Counseling, Financial Aid, Registration, Bursar, Career Services, Learning Center, Institutional Research, Student Life, Enrollment Management, Early Childhood Education faculty, and additional campus and community partners.
• 4. Developing and implementing proactive student success and early intervention strategies that address academic, financial, childcare, personal, and family-related barriers impacting student persistence and completion.
• 5. Managing the recruitment, outreach, intake, selection, onboarding, and retention processes for CCAMPIS participants using established program criteria, data-informed decision-making practices, and collaborative marketing strategies.
• 6. Supporting student parents in accessing affordable, high-quality childcare services through NCC’s Children’s Centers while assisting families in navigating enrollment procedures and available childcare support resources.
• 7. Collaborating with NCC’s Children’s Centers, which also serve as laboratory schools for the Early Childhood Education program, to support family engagement initiatives, parent education opportunities, and student-parent participation in campus early learning programs.
• 8. Coordinating and facilitating parent engagement programming, workshops, peer support opportunities, and family-centered educational events in partnership with ECE faculty, student affairs professionals, and community organizations.
• 9. Developing strategic partnerships with regional agencies and organizations that support student parents and young children, including family support agencies, workforce organizations, and social service systems.
• 10. Assisting students interested in advanced degree attainment and transfer opportunities through coordination with NCC Transfer Counselors and academic advising staff.
• 11. Maintaining accurate program records and participant documentation while coordinating with NCC’s Institutional Research Office to collect, analyze, and report data related to grant benchmarks, retention outcomes, participation metrics, assessment measures, and federally required annual and final Department of Education reporting.
• 12. Supporting program visibility, enrollment growth, and community awareness efforts through outreach, presentations, recruitment activities, relationship-building, marketing collaboration, and student engagement initiatives.

Qualifications

• Bachelor’s degree required in Early Childhood Education, Child Development, Education, Human Services, Student Affairs, Family Studies, Social Work, or a related field; Master’s degree preferred.
• Minimum of three to five years of professional experience in one or more of the following areas: early childhood education, childcare administration, family support services, higher education student affairs, case management, student success programming, enrollment management, or community-based programming.
• Demonstrated knowledge of child development, family engagement practices, and early childhood education systems required.
• Experience working within higher education environments and familiarity with college student support systems, advising structures, and retention strategies preferred.
• Knowledge of childcare programming, childcare licensing systems, childcare subsidy processes, and early learning program operations strongly preferred.
• Demonstrated experience in recruitment, outreach, mentoring, enrollment support, marketing, relationship management, and community engagement initiatives.
• Experience working with non‑traditional, parenting, first‑generation, low‑income, and historically underserved student populations required.
• Strong interpersonal, organizational, communication, presentation, assessment, and technology skills required.
• Ability to build collaborative partnerships across academic departments, student affairs divisions, childcare systems, and community organizations.
• Demonstrated ability to manage multiple priorities in a fast‑paced, highly relational environment while maintaining professionalism, confidentiality, and student-centered practices.
• Self‑directed, highly motivated professional with strong problem‑solving, leadership, and advocacy skills.

Benefits Snapshot

The College offers a generous benefits package to Full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off – up to 25 days’ vacation/floating, 10 sick days, Four (4) day workweeks during Summer, Holidays (including a week+ break between Christmas and New Year’s) – among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.

Title IX

Please visit www.northampton.edu/titleix for information on the College's Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online. Click here to view. The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy will be provided upon request. If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].

We appreciate your interest in employment at Northampton Community College and wish you the best in your career search.