Front Desk Receptionist & Community Outreach Assistant (Fowler), PT

Northampton Community College; United States; In loco; USD 17.000 - 22.000; Part-time

Descrizione del lavoro

Northampton Community College is seeking a Part‑Time Front Desk Receptionist & Community Outreach Assistant to greet students and visitors, provide information about programs, and support outreach one day weekly at CareerLink in Allentown. The role emphasizes customer service, accurate information, and a welcoming environment at the Fowler Family Southside Center.

The position reports to the Fowler Building Project Manager and involves administrative duties, scheduling, and collaboration with

Competenze

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and other common business applications.
• Strong computer, internet, and research skills.
• Excellent verbal and written communication skills.
• Strong proofreading, grammar, and attention-to-detail abilities.
• Accurate typing and data entry skills.
• Ability to learn and communicate information about college programs, services, and community resources.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Ability to work independently while maintaining professionalism and confidentiality.
• Dependable, organized, and customer-service oriented.

Mansioni

• Serve as the first point of contact for individuals entering the Fowler Family Southside Center.
• Greet and assist students, visitors, faculty, staff, and community members in a welcoming and professional manner.
• Respond to questions regarding Northampton Community College programs, services, classes, activities, and resources.
• Provide information regarding parking options, including street parking and garage parking validation procedures.
• Direct students and visitors to the appropriate NCC department, staff member, classroom, office, or service.
• Assist visitors with locating offices, classrooms, meeting spaces, and other facilities.
• Answer, screen, and route incoming telephone calls to appropriate departments, faculty, and staff.
• Monitor front desk activity and maintain a professional reception area.
• Contact Public Safety or other appropriate personnel when assistance is needed.

Conoscenze

Customer service

Interpersonal skills

Microsoft Office

Outlook

Word

Excel

Teams

Data entry

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Office equipment

Descrizione del lavoro

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/about/working-at-ncc/life-in-the-area.html.

Please note that this position will remain open until filled.

Position

Part‑time Front Desk Receptionist & Community Outreach Assistant

Location

Fowler Family Southside Center - Northampton Community College

Reports to

Fowler Building Project Manager

Position Summary

The Part‑Time Front Desk Receptionist & Community Outreach Assistant serves as the first point of contact for students, visitors, faculty, staff, and community members entering the Fowler Family Southside Center. This position provides exceptional customer service, administrative support, and accurate information regarding college programs, services, classes, and community resources while maintaining a welcoming and professional environment. In addition to reception and administrative responsibilities, this position provides outreach and support services one day per week at the CareerLink office in Allentown, helping connect community members with Northampton Community College programs, workforce development opportunities, and student support resources.

Essential Responsibilities

• Serve as the first point of contact for individuals entering the Fowler Family Southside Center.
• Greet and assist students, visitors, faculty, staff, and community members in a welcoming and professional manner.
• Respond to questions regarding Northampton Community College programs, services, classes, activities, and resources.
• Provide information regarding parking options, including street parking and garage parking validation procedures.
• Direct students and visitors to the appropriate NCC department, staff member, classroom, office, or service.
• Assist visitors with locating offices, classrooms, meeting spaces, and other facilities.
• Answer, screen, and route incoming telephone calls to appropriate departments, faculty, and staff.
• Monitor front desk activity and maintain a professional reception area.
• Contact Public Safety or other appropriate personnel when assistance is needed.

Administrative Support

• Create and distribute resource packets to assist individuals with enrollment, registration, financial assistance, workforce development, and other support services.
• Receive deliveries and notify Northampton Community College departments and building partners for pickup.
• Forward weekly schedules and communications to designated college and community partners.
• Print and distribute weekly schedules and program information.
• Make copies and maintain informational flyers and materials for public distribution.
• Ensure educational materials are available for individuals interested in Adult Basic Education, English as a Second Language (ESL), GED preparation, workforce development, and other community programs.
• Perform general clerical and administrative duties as assigned.

CareerLink Support

• Spend one scheduled day per week (currently Mondays) providing outreach support at the CareerLink office in Allentown.
• Represent Northampton Community College and the Fowler Family Southside Center by providing information regarding academic programs, workforce training, community education opportunities, and student support services.
• Build and maintain positive relationships with CareerLink staff, community partners, and prospective students.
• Maintain communication between CareerLink partners and Northampton Community College staff as needed.

Required Qualifications

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and other common business applications.
• Strong computer, internet, and research skills.
• Excellent verbal and written communication skills.
• Strong proofreading, grammar, and attention-to-detail abilities.
• Accurate typing and data entry skills.
• Ability to learn and communicate information about college programs, services, and community resources.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Ability to work independently while maintaining professionalism and confidentiality.
• Dependable, organized, and customer-service oriented.

Preferred Qualifications

• Bilingual (English/Spanish preferred)
• Previous experience in a receptionist, front desk, administrative support, customer service, or office support role.
• Experience working in a public-facing environment.
• Experience conducting outreach activities.
• Familiarity with office equipment, including multi‑line telephone systems, copiers, printers, and scanners.
• Ability to travel to the CareerLink office in Allentown on a regular basis.

Desired Skills & Characteristics

• Friendly, welcoming, and approachable demeanor.
• Strong organizational and time‑management skills.
• Attention to detail and commitment to accuracy.
• Strong problem‑solving skills and initiative.
• Ability to interact effectively with individuals from diverse backgrounds.
• Comfortable learning new technology and software systems.
• Ability to communicate professionally in person, by phone, and through email.
• Commitment to providing excellent customer service and supporting student success.

Schedule

• Part‑time position with hours determined by departmental needs.
• One regularly scheduled workday per week (currently Mondays) will be spent providing outreach services at the CareerLink office in Allentown, with the remainder of the schedule based at the Fowler Family Southside Center.

Welcome to the career site for Northampton Community College.

We are an innovative, student‑centered institution with an exceptional faculty and staff who are dedicated to providing quality educational opportunities for the diverse communities we serve.

We appreciate your interest in employment at Northampton Community College and wish you the best in your career search.

Title IX

Please visit www.northampton.edu/titleix for information on the College's Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online. The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy will be provided upon request. If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].