Program Manager (Commercial Operations)

Anthropic; Seattle (WA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

Retirement plans

Commuter benefits

Education stipend

Home office stipend

Job summary

Anthropic is seeking an experienced Program Manager to transform Commercial Operations into a scalable revenue accelerator. You will own end-to-end launches, drive intake and scoping, and translate launches into commercial-readiness requirements across pricing, billing, tax, marketplace, and compliance.

You’ll partner with Product, Engineering, Finance, Legal, and GTM to remove bottlenecks and implement enabling processes and tooling.

Qualifications

• 10+ years of experience in operations with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus).
• Strong analytical abilities and the ability to demonstrate ROI on operational programs.
• Experience building and scaling operational programs in high-growth environments.
• Experience with pricing, geographies, and new product introduction processes.
• Excellent cross-functional collaboration skills across GTM, Finance, Product, and Engineering.
• Willing to roll up sleeves and do hands-on operational work while leading a team.
• Comfort working in fast-paced, ambiguous environments balancing multiple priorities.

Responsibilities

• Run end-to-end launches through the Commercial launch process, including intake and scoping for a portfolio of launches.
• Translate each launch into commercial-readiness requirements (pricing, billing, tax, marketplace, compliance, selling motions).
• Collaborate with product teams to develop paths to launch.
• Identify bottlenecks in launches and implement process and system changes; clarify ownership and drive cross-team completion.
• Create program components such as launch tiering, readiness criteria, playbooks, templates, and SLAs.
• Develop training to shift programs from gatekeeper to early-stage partner.
• Own major program-improvement workstreams like instrumentation (pipeline visibility, readiness scorecards, guides, metrics) and workflow tooling with Engineering and systems teams.
• Work cross-functionally to design interfaces and processes spanning multiple teams.

Skills

Billing systems

Subscriptions management

Operational programs

Cross-functional collaboration

Analytical skills

Job description

• We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations
• This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale
• You’ll be responsible for managing and enhancing processes that support rapid product growth
• The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there
• Play a central role on the team that runs Anthropic’s programs for Commercial Launches — helping evolve an established launch motion into a scalable, well‑instrumented program that keeps pace with an accelerating product roadmap
• Run launches end‑to‑end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial‑readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
• Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM
• Build specific program components that don’t exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late‑stage gatekeeper to early‑stage partner
• Take ownership of major program‑improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle‑time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
• Work cross‑functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• 22 weeks of paid parental leave
• Flexible paid time off and absence policies
• Mental health support for you and your dependents
• Competitive salary and equity packages
• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
• Retirement plans with competitive matching
• Life and income protection plans
• $500/month flexible wellness and time saver stipend
• Commuter benefits
• Annual education stipend
• Home office stipends
• Relocation support for those moving for Anthropic
• Daily meals and snacks in the office

10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programsExcitement about building the operational backbone that enables Anthropic to stay on the exponentialProven track record of building and scaling operational programs in high‑growth environments — taking things from 0-1 and then scaling beyondAdaptability and comfort working in fast‑paced, ambiguous environments where you need to balance multiple priorities simultaneouslyExperience building capabilities and solutions that enable launching in new ways, from pricing to geographiesStrong working knowledge of billing systems, subscription management, and payments platformsExperience with automation initiatives and partnering with engineering teams to build operational toolingWilling to roll up your sleeves and do the operational work of building while also leading a teamExperience building and running new product introduction processesExcellent cross‑functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and EngineeringWe encourage you to apply even if you do not believe you meet every single qualification