Commercial Operations Program Manager

EngineersOfAI; San Francisco (CA); On-site; USD 212,000 - 259,000; Full time

Job summary

Anthropic seeks an experienced Program Manager for Commercial Operations to transform our commercial infrastructure into a revenue accelerator. You will own end-to-end launches, ensuring pricing, billing, tax, and marketplace readiness across geographies, while partnering with Product, Engineering, Finance, Legal, and GTM to accelerate the product roadmap.

You will drive process improvements, build playbooks, and create instrumentation for visibility and throughput, shaping a scalable launch

Qualifications

• Experience leading new product introduction processes.
• Ability to design launch capabilities from pricing to geographies.
• 10+ years in operations with experience in billing, payments, or commercial operations.

Responsibilities

• Own end-to-end program management for Commercial Launches and scalable launch motions.
• Translate launches into commercial-readiness requirements including pricing, billing, tax, and selling motions.
• Collaborate with Product, Engineering, Finance, Legal, and GTM to drive launch readiness and removal of bottlenecks.
• Develop launch playbooks, templates, SLAs, and training to shift from gatekeeper to partner.
• Lead program-improvement workstreams such as instrumentation, pipeline visibility, and workflow tooling.

Skills

Product launch

Pricing strategy

Geographies expansion

Billing & payments

Automation

Cross-functional collaboration

ROI analysis

Tools

Billing systems

Subscription management

Payments platforms

Workflow tooling

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there.

Responsibilities

• Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap


• Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch


• Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM.


• Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner


• Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams


• Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

You may be a good fit if you have

• Experience building and running new product introduction processes


• Experience building capabilities and solutions that enable launching in new ways, from pricing to geographies


• 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)


• Strong working knowledge of billing systems, subscription management, and payments platforms


• Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond


• Willing to roll up your sleeves and do the operational work of building while also leading a team


• Experience with automation initiatives and partnering with engineering teams to build operational tooling


• Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs


• Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering


• Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously


• Excitement about building the operational backbone that enables Anthropic to stay on the exponential

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$235,000 &am