Program Manager - Blackwood NJ (CV2705-221) - Operations Division

Volunteers of America Delaware Valley; Camden (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Volunteers of America Delaware Valley in Blackwood, NJ is seeking an experienced Program Manager to lead day-to-day operations at our facility. Reporting to the Program Director, you will oversee Care Managers and other staff, handle recruitment, hiring, training, evaluation, and scheduling, and help ensure safety, security, and client orientation.

You will coordinate on-site training, monitor staff development, supervise facility inspections, manage bed arrangements, meals, medication

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of human services experience.
• Minimum 2 years of supervisory experience.
• Effective written and verbal communication skills; strong organizational and leadership abilities.
• Basic computer experience preferred; valid driver’s license; able to meet agency driving standards.
• Ability to handle Protected Health Information and comply with HIPAA rules.
• Bilingual abilities are a plus.

Responsibilities

• Supervise Care Managers and other assigned staff.
• Participate in recruitment, interviewing, hiring, training, evaluation, and scheduling.
• Conduct regular supervisory sessions and complete performance evaluations.
• Assist the Program Director with on-site training and staff development.
• Assess staff training needs and monitor attendance.
• Create monthly staff coverage schedules and arrange call-out/emergency coverage.
• Participate in on-call responsibilities and respond to staff pages.
• Ensure fire safety compliance and facility security.
• Oversee bed arrangements, meals, medication monitoring, and daily shift-change procedures.
• Collaborate with outside agencies to support facility needs and maintain confidentiality.

Skills

Communication skills

Leadership

Organizational skills

Supervisory experience

Computer literacy

Driver's license

HIPAA compliance

Bilingual (nice to have)

Education

High school diploma or equivalent

Job description

Program Manager - Blackwood, NJ

Lead the team. Maintain safety. Keep operations running smoothly.

Volunteers of America Delaware Valley is seeking an experienced Program Manager to help lead day-to-day operations at our Blackwood facility. Reporting to the Program Director, this role is part of the treatment team and provides managerial oversight of Care Managers and other assigned staff, including recruitment, interviewing, hiring, training, evaluation, and scheduling. The Program Manager also plays a key role in facility safety, resident accountability, staff coverage, medication monitoring, and ensuring new residents and staff are properly oriented.

What You’ll Do

• Supervise Care Managers and other assigned staff
• Participate in recruitment, interviewing, hiring, training, evaluation, and scheduling
• Conduct regular supervisory sessions and complete performance evaluations
• Assist the Program Director with on-site training and staff development
• Assess staff training needs, schedule required training, and monitor attendance
• Create monthly staff coverage schedules
• Arrange call-out and emergency coverage when needed
• Participate in on-call responsibilities and respond to program staff calls and pages
• Provide emergency coverage when necessary
• Ensure fire safety compliance
• Oversee facility security and client sign-in/sign-out procedures
• Schedule and conduct regular facility inspections
• Ensure facility cleanliness
• Conduct facility contraband searches under the Director’s supervision
• Document facility maintenance and life-safety equipment needs in accordance with Central Maintenance policy
• Prepare and submit bi-weekly payroll information, timesheets, and personnel actions for assigned staff
• Oversee bed arrangements for new residents and residents requesting transfers to another living area
• Ensure adequate meals are available for clients
• Oversee medication monitoring and documentation in the Medication Log
• Ensure daily shift-change procedures are completed
• Facilitate and/or co-facilitate House Meetings
• Collaborate with outside agencies, with Director approval, to support facility needs
• Provide ongoing support to the Program Director
• Maintain client and staff confidentiality in accordance with agency policies and procedures
• Complete other duties as assigned

What You Need

• High school diploma or equivalent required
• Minimum 2 years of human services experience
• Minimum 2 years of previous supervisory experience
• Effective written and verbal communication skillsStrong organizational and leadership abilities
• Basic computer experience preferred
• Valid driver’s license and ability to meet agency driving standards
• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules
• Bilingual abilities are a plus

Why This Role Matters

Strong day-to-day leadership helps create a safe, consistent, and well-run environment for both clients and staff. In this role, you’ll support staff performance, maintain facility operations, ensure accountability, and help create the structure clients need to move toward greater stability.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA