Care Manager - Blackwood NJ

Talent Chaser; Gloucester Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Volunteers of America Delaware Valley is seeking a dependable, client-focused Care Manager to support daily facility operations and client needs, reporting to the Program Manager. The role is part of the treatment team and helps ensure a safe, structured environment through client accountability, documentation, medication monitoring, and day-to-day support.

This position is ideal for someone with experience serving individuals experiencing homelessness, substance use issues, and mental health

Qualifications

• High school diploma or equivalent is required.
• 2+ years of related work experience in a relevant field.
• Direct experience working with homeless populations is preferred.
• Experience with individuals with substance use and mental health challenges is desired.
• Strong written and verbal communication skills are essential.
• Ability to interact professionally with clients.
• Valid driver’s license and ability to meet agency driving standards.
• Knowledge of HIPAA Privacy and Security Rules is important.
• Bilingual abilities are a plus.

Responsibilities

• Support ongoing facility safety and security.
• Complete rounds, document conditions, and conduct head counts.
• Conduct shift-change communication to incoming staff.
• Review census and relay information.
• Monitor sign-in/sign-out and address late/absent clients.
• Orient new clients to rules and procedures.
• Coordinate meal distribution and related concerns.
• Inventory client personal property and documentation.
• Monitor client medications and logs in the Medication Log.
• Schedule and document medical appointments.
• Ensure chores are completed and cleaning supplies are stocked.
• Conduct facility inspections and searches per policy.
• Ensure visitors sign in and out, log visits.
• Log phone calls and respond to inquiries appropriately.
• Conduct monthly fire drills and safety checks.
• Maintain daily logs of clients and events.
• Transport/escort clients as needed.
• Document disciplinary incidents and complete paperwork timely.
• Maintain files and complete core curriculum training obligations.
• Maintain confidentiality and comply with policies.

Skills

Direct experience with homeless

Substance use and mental health

Effective written and verbal comms

Driver's license

HIPAA knowledge

Bilingual abilities a plus

Professional interaction with clients

Education

High school diploma or equivalent

2+ years of related work experience

Job description

Volunteers of America Delaware Valley
Current Job Opportunities
10/16/2026

Care Manager - Blackwood NJ (CV2700-221) - Operations Division

Care Manager - Blackwood, NJ
Maintain safety. Support stability. Help clients move forward.

Volunteers of America Delaware Valley is seeking a dependable, client-focused Care Manager to support daily facility operations and client needs. Reporting to the Program Manager, this role is part of the treatment team and helps ensure a safe, structured, and supportive environment through client accountability, facility oversight, documentation, medication monitoring, and day-to-day support.

This position is ideal for someone with experience working with individuals experiencing homelessness, substance use issues, and mental health challenges who can combine professionalism, empathy, and strong follow-through.

What You’ll Do:

• Support ongoing facility safety and security
• Complete hourly rounds, document facility conditions, and conduct head counts
• Conduct shift-change communication so incoming staff are aware of census, medication counts, keys, and other important information
• Review and verify facility census at the beginning and end of each shift and relay census information as required
• Monitor client sign-in/sign-out procedures and initiate emergency follow-up when clients are late or absent without authorization
• Conduct orientation for new clients, including rules, intake procedures, fire safety, and emergency procedures
• Coordinate meal distribution and help resolve meal-related concerns
• Inventory client personal property upon entry and termination from the program
• Monitor client medications and document activity in the Medication Log
• Schedule and document medical appointments and notify clients of appointment details
• Ensure client chores are completed and documented and that cleaning supplies are available
• Conduct facility inspections, contraband searches, and random client/property searches in accordance with policy
• Ensure visitors sign in and out and document the purpose of their visit
• Log phone calls and respond to inquiries appropriately
• Conduct monthly fire drills and regular fire/safety checks
• Monitor safety and emergency equipment and submit maintenance work orders as needed
• Maintain accurate daily logs regarding clients, facility conditions, and significant events
• Transport and/or escort clients as directed
• Document disciplinary or special incidents and submit required paperwork within established timeframes
• Maintain required files and complete core curriculum training obligations
• Maintain confidentiality and comply with operational policies and procedures
• Complete other duties as assigned

What You Need:

• High school diploma or equivalent required
• Minimum 2 years of work experience in a relevant field
• Direct experience working with homeless populations
• Experience working with individuals with substance use and mental health issues
• Effective written and verbal communication skills
• Ability to interact professionally and appropriately with clients
• Valid driver's license and ability to meet agency driving standards
• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules
• Bilingual abilities are a plus

Why This Role Matters:

Care Managers help create the structure and stability clients need while receiving services. In this role, your daily oversight, documentation, and client support help maintain a safe environment and ensure individuals receive consistent, respectful care as they work toward greater stability.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA