Program Manager — Behavioral Health & Family Services

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 82,000 - 109,000; Full time

Benefits offered by this job

PTO

403(b)

Education assistance

Medical

Dental

Vision

Employee assistance

Job summary

Behavioral Health Network, Inc. is seeking a Program Manager to provide operational and administrative leadership for a portfolio within the Child and Family Division.

The role focuses on predictable program operations, service quality, workforce performance, and fiscal stewardship across Western Massachusetts. The hire will partner with senior leadership to develop strategic plans, monitor performance, and ensure compliance with applicable laws, contracts, and payer requirements while fostering

Qualifications

• Master's degree in behavioral health, social work, public administration, business admin or related field (preferred).
• At least five years of experience in behavioral health, human services or child and family services or related field.
• At least three years of management experience including supervising managers or program leaders.
• Demonstrated commitment to individuals and families served, empowerment and growth, human rights, community integration, equity, and culturally responsive practice.
• Proficiency with data, electronic systems, word processing, spreadsheets, presentation software, email, and other tools used to manage program performance and communication.

Responsibilities

• Provide operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division.
• Ensure program operations, service quality, workforce performance, fiscal stewardship, and compliance.
• Lead program directors with coaching, accountability, and performance oversight.
• Develop strategic and operating plans, workflows, and service models; align with division priorities.
• Collaborate with senior leadership and finance to manage budgets and resources.
• Ensure programs comply with laws, regulations, contracts, licensing, accreditation, and payer requirements.

Skills

Data proficiency

Electronic systems

Word processing

Spreadsheets

Presentation software

Email

Communication tools

Education

Master's degree in behavioral health, social work, public administration, business admin or related field

Job description

Behavioral Health Network, Inc. is seeking a Program Manager to provide operational and administrative leadership for a portfolio within the Child and Family Division.

The role focuses on predictable program operations, service quality, workforce performance, and fiscal stewardship across Western Massachusetts. The hire will partner with senior leadership to develop strategic plans, monitor performance, and ensure compliance with applicable laws, contracts, and payer requirements while fostering