Clinic Operations Manager

Behavioral Health Network, Inc.; Agawam (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Job summary

Behavioral Health Network, Inc. (BHN) is seeking an organized Office Manager to oversee daily administrative and operational functions across our outpatient programs in Western Massachusetts and statewide.

You will supervise administrative staff, support recruitment and onboarding, and ensure accurate scheduling and billing processes. In this role, you will manage front desk coverage, coordinate with care teams, maintain EHR records, and uphold a safe, welcoming facility.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of related office experience.
• Supervisory experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Coordinate daily administrative operations across outpatient programs to ensure timely access to care.
• Supervise and develop administrative staff.
• Assist with recruitment, onboarding, performance management, and staff development.
• Provide front desk coverage and schedule appointments in the EHR.
• Verify insurance eligibility, collect payments, and maintain demographic information.
• Coordinate records and referrals with primary care providers, facilities, and other sources.
• Support documentation, billing, prior authorizations, and compliance processes.
• Review operational reports and resolve scheduling, billing, and documentation discrepancies.
• Maintain a safe, clean, accessible, and professional facility; coordinate inspections and maintenance.
• Review and approve employee timecards.
• Provide basic technology and office systems support.
• Participate in a shared on-call rotation for operational or facility-related needs.
• Assist with reception, intake, scheduling, events, and other administrative functions.

Skills

Bilingual English/Spanish

Supervisory experience

Customer service

Microsoft Office / computer skills

Office equipment proficiency

Attention to detail

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Billing systems

Job description

Behavioral Health Network, Inc. (BHN) is seeking an organized Office Manager to oversee daily administrative and operational functions across our outpatient programs in Western Massachusetts and statewide.

You will supervise administrative staff, support recruitment and onboarding, and ensure accurate scheduling and billing processes. In this role, you will manage front desk coverage, coordinate with care teams, maintain EHR records, and uphold a safe, welcoming facility.