Program Manager

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 82,000 - 109,000; Full time

Benefits offered by this job

PTO

403(b)

Education assistance

Medical

Dental

Vision

Employee assistance

Job summary

Behavioral Health Network, Inc. is seeking a Program Manager to provide operational and administrative leadership for a portfolio within the Child and Family Division.

The role focuses on predictable program operations, service quality, workforce performance, and fiscal stewardship across Western Massachusetts. The hire will partner with senior leadership to develop strategic plans, monitor performance, and ensure compliance with applicable laws, contracts, and payer requirements while fostering

Qualifications

• Master's degree in behavioral health, social work, public administration, business admin or related field (preferred).
• At least five years of experience in behavioral health, human services or child and family services or related field.
• At least three years of management experience including supervising managers or program leaders.
• Demonstrated commitment to individuals and families served, empowerment and growth, human rights, community integration, equity, and culturally responsive practice.
• Proficiency with data, electronic systems, word processing, spreadsheets, presentation software, email, and other tools used to manage program performance and communication.

Responsibilities

• Provide operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division.
• Ensure program operations, service quality, workforce performance, fiscal stewardship, and compliance.
• Lead program directors with coaching, accountability, and performance oversight.
• Develop strategic and operating plans, workflows, and service models; align with division priorities.
• Collaborate with senior leadership and finance to manage budgets and resources.
• Ensure programs comply with laws, regulations, contracts, licensing, accreditation, and payer requirements.

Skills

Data proficiency

Electronic systems

Word processing

Spreadsheets

Presentation software

Email

Communication tools

Education

Master's degree in behavioral health, social work, public administration, business admin or related field

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Manager to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives in central and western Mass.

What We Offer:

Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.

Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.

Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.

Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You'll Do:

The Program Manager provides operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division. The position is accountable for consistent program operations, service quality, workforce performance, fiscal stewardship, regulatory and contractual compliance, growth and development, and community relationships. Provides leadership, direction, coaching, and performance oversight to assigned leaders; may also provide direct leadership and management of one or more programs. Establishes strategic and operational goals for assigned programs, aligns those goals with division priorities, and develops clear measures of success. Monitors progress and ensures goals are achieved through direct oversight or through clear expectations, coaching, and accountability structures for Program Directors. Ensures effective day-to-day operations across assigned programs, including service delivery, staffing, access, productivity, documentation, quality, and administrative processes. Develops, implements, and evaluates strategic plans, operating plans, workflows, performance standards, and service models, working directly with program teams or in partnership with Program Directors, as applicable. Works with senior leadership and finance partners to develop and manage budgets, monitor revenue and expenses, improve program viability, and align resources with operational priorities. Ensures assigned programs comply with applicable laws, regulations, contracts, licensing requirements, accreditation standards, payer requirements, and BHN policies and procedures.

Who You Are:

Master's degree in behavioral health, social work, public administration, business admin or related field (preferred)

At least five years of experience in behavioral health, human services or child and family services or related field

At least three years of management experience including supervising managers or program leaders

Demonstrated commitment to individuals and families served, empowerment and growth, human rights, community integration, equity, and culturally responsive practice.

Proficiency with data, electronic systems, word processing, spreadsheets, presentation software, email, and other tools used to manage program performance and communication.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another.

If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Shift: Monday - Friday 8:00am - 5:00pmPay Range: $82,000 - $108,650