Program Manager Background in simulation or medical education preferred

NYU Langone Health; New York (NY); On-site; USD 84,578 - 100,979; Full time

Job summary

NYU Grossman School of Medicine, part of NYU Langone Health, seeks a Program Manager to oversee standardized participant programs at NYSIM. You will manage daily SP operations, coordinate staffing, logistics, and technical support, and work with NYSIM leadership to align with strategic goals.

Responsibilities include recruiting and training SPs, handling HR processes, maintaining program data, and supporting events.

Qualifications

• Bachelor’s degree in business administration, health care administration or related field.
• Minimum of three years of progressively responsible program/project coordination experience.
• Effective oral, written, communication, and interpersonal skills.
• Ability to interface with all levels of management and internal/external stakeholders.
• Attention to detail and strong time management.

Responsibilities

• Oversee all aspects of the SP program, including daily operations and project activities.
• Supervise and develop full-time staff and per diem SPs; oversee recruitment, hiring, and training.
• Manage HR functions: timekeeping, payroll, performance reviews, compliance.
• Support program setup, operations, and breakdown as needed.
• Develop and enforce office policies; drive operational efficiencies.
• Collaborate with NYSIM leadership and internal/external stakeholders to run SP simulations.
• Maintain departmental data and databases (OneDrive, shared drives, LMS, Qualtrics, etc.).
• Assist with program finances: monitoring expenditures, invoicing, and purchasing.
• Collect, analyze, and report data to support planning and evaluation.
• Participate in events, committees, and workgroups; pursue ongoing professional development.

Skills

Oral and written communication

Interpersonal skills

Time management

Problem solving

Detail oriented

Education

Bachelor's degree in business administration/health care administration or related field

Tools

SimCapture LMS

Qualtrics

Microsoft Forms

RedCap

OneDrive

Job description

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Program Manager. The Program Manager is responsible for managing the operational and administrative functions that support high-quality Standardized Participant (SP) programs at the New York Simulation Center for the Health Sciences (NYSIM), a partnership between The City University of New York (CUNY) and NYU Grossman School of Medicine (NYUGSOM). This position reports directly to the Assistant Director and works in close collaboration with NYSIM leadership to achieve strategic and operational goals related to simulation education. They will partner with internal and external parties and oversee the development and coordination of assigned SP programs, including staffing, logistics, technical support, and other supportive functions.

Job Responsibilities:

• Responsible for managing all aspects of the SP program, including daily operations, and the organization, planning, and implementation of SP-related projects and program activities.
• Supervises and develops full-time staff and per diem Standardized Participants (SPs); oversees the recruitment, hiring, and training process.
• Manages HR functions, including timekeeping, payroll administration, annual performance reviews, and compliance.
• Supports programs by assisting with program setup, operations and/or breakdown, as needed.
• Implements and maintains all office policies and procedures, identifying operational efficiencies when possible.
• Facilitates the development of program goals, initiatives, policies, and procedures.
• Collaborates with NYSIM leadership, internal stakeholders including program faculty and coordinators, and external clients to successfully run SP simulation activities and events.
• Gathers, enters, and/or updates data to maintain departmental records and databases related to center operations (OneDrive, shared drives etc.) and program/event coordination (SimCapture Learning Management System, Qualtrics, Microsoft Forms, RedCap, etc.).
• Partners with the Assistant Director regarding program finances, including monitoring expenditures, invoice distribution and reconciliation, and purchasing equipment and supplies.
• Manages data collection, validation, analysis, and reporting by identifying trends and performance metrics, and develops reports and presentations that support operational planning and program evaluation.
• Assists with NYSIM special events and educational programs/conferences and participates in committees and workgroups supporting projects and initiatives.
• Adheres to policies and procedures and resolves non-routine situations based on established policies and procedures and escalates unsolved issues/questions to the appropriate person.
• Maintains professional and technical knowledge by attending educational workshops and furthering professional development.
• Demonstrates knowledge of NYSIMs mission, vision and guiding principles and incorporates them into the performance of duties.
• Performs and participates in all other job-related duties as required.

Minimum Qualifications:

To qualify you must have a bachelor's degree or equivalent experience in business administration, health care administration or related field. Minimum of three years of progressively responsible related experience including program/project coordination or equivalent combination of education and experience. Effective oral, written, communication, and interpersonal skills. Ability to interface with all levels of management and work and communicate effectively with both internal and external stakeholders. Experience working independently as well as in a team environment. Great attention to detail and superior time management skills. Ability to identify, analyze and solve problems and work well under pressure.

Preferred Qualifications:

• Master's degree in business administration, health care administration or related field.
• Background in education, medical education, and/or simulation.
• Experience with learning management systems (SimCapture).
• Demonstrated experience leading and developing team members, and the ability to foster a positive and high-performing work environment.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $100,978.53 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.