BUSINESS ANALYTICS SPECIALIST (DIGITAL SERVICES - SERVICE MANAGEMENT)

State of Louisiana; Baton Rouge (LA); Sur place; USD 65 000 - 100 000; Plein temps

Résumé du poste

State of Louisiana’s Department of Children and Family Services seeks a Business Analytics Specialist (Digital Services - Service Management) to lead enterprise initiatives, manage complex stakeholder relationships, and ensure compliance with state and federal laws. The role supports technology oversight and service delivery across the department.

The ideal candidate will have significant public-sector project management experience, strong analytical skills, and the ability to coordinate

Qualifications

• Lead large-scale initiatives within a government/public-sector context.
• Navigate complex stakeholder environments and ensure compliance with laws and regulations.
• Collaborate with teams to gather requirements and manage service delivery.
• Support continuous improvement and data-driven decision making.

Responsabilités

• Tracks allocation of technology resources and maintains asset records.
• Audits data and access controls ensuring policy compliance.
• Participates in daily stand-ups and coordinates with teams and stakeholders.
• Evaluates processes to identify inefficiencies and drive improvements.
• Advises program management on performance and corrective actions.
• Performs special projects as assigned.

Connaissances

Stakeholder management

Public sector experience

Project governance

Data tracking

Formation

Bachelor's degree

Advanced degree

Description du poste

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join Our Team at DCFS: Business Analytics Specialist (Digital Services - Service Management)

This position works within the Digital Services Section for the Louisiana Department of Children and Family Services (DCFS). Digital Services is responsible for enterprise project management and technology oversight across the department. The incumbent must demonstrate the ability to lead large-scale initiatives, navigate complex stakeholder environments, and ensure compliance with all applicable state and federal laws governing DCFS operations.

Experience Requirements

• Six years of experience in accounting, budgeting, contracts, economics, engineering, finance, financial auditing, grants, human resources, information technology, management analysis, operational auditing, policy planning, procurement, social services, statistical analysis, tax collections, or tax enforcement; OR
• Six years of experience in any field plus three years of experience in accounting, budgeting, contracts, economics, engineering, finance, financial auditing, grants, human resources, information technology, management analysis, operational auditing, policy planning, procurement, social services, statistical analysis, tax collections, or tax enforcement; OR
• A bachelor's degree plus three years of experience in accounting, budgeting, contracts, economics, engineering, finance, financial auditing, grants, human resources, information technology, management analysis, operational auditing, policy planning, procurement, social services, statistical analysis, tax collections, or tax enforcement; OR
• An advanced degree plus two years of experience in accounting, budgeting, contracts, economics, engineering, finance, financial auditing, grants, human resources, information technology, management analysis, operational auditing, policy planning, procurement, social services, statistical analysis, tax collections, or tax enforcement.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Tracks the allocation, utilization, and management of technology resources—including laptops, subscriptions, licenses, and software for staff and vendors while maintaining accurate tracking databases, records, and supporting documentation to ensure data integrity and accountability.
• Audits resource data, asset inventories, access controls, service records, and operational activities to ensure compliance with agency policies, security requirements, and regulatory standards, identifying discrepancies and escalating risks, utilization concerns, or corrective action recommendations to management as appropriate.
• Participates in daily stand-ups and coordinates with teams, contractors, vendors, and stakeholders to gather business requirements, support use case development, identify operational needs, and provide updates on service delivery progress, issues, and resolutions.
• Evaluates operational processes, workflows, and service delivery activities on a regular basis to identify inefficiencies, assess risks, and implement continuous quality improvement initiatives that enhance operational effectiveness and customer service.
• Confers with the Program Manager 3 regarding evaluations of program effectiveness, operational performance, and service outcomes and assists with implementing and monitoring recommended corrective actions to address identified deficiencies and support program objectives.
• Performs special projects and other duties as assigned.

Position-Specific Details

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location: Baton Rouge, LA

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

Contact Information

For further information about this vacancy, contact:

Sharon Williams

Department of Children and Family Services

[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.