Program Manager

3000 Montefiore Medical Center; United States; On-site; USD 84,000 - 105,000; Full time

Job summary

Montefiore Medical Center in the Bronx, NY, is seeking a Program Manager for Intake Referral Coordination in the Child Welfare Programs. The role leads intake operations, strengthens partnerships, and ensures timely, high-quality support for families.

The position requires an MSW, Mental Health Counseling, or related clinical master’s degree and 1–3 years of experience with families involved in child welfare, plus strong organizational and communication skills.

Qualifications

• Requires MSW, Mental Health Counseling, or related clinical master's degree.
• 1–3 years of experience working with families involved in or at risk of child welfare involvement.
• 1–3 years of clinical experience.
• Strong organizational, managerial, and communication skills.
• Comfort with computer systems including Microsoft Office; experience serving low-income and culturally diverse populations.

Responsibilities

• Manage all incoming referral intakes.
• Ensure smooth workflow across teams, coordinating with Bronx ACS offices to provide coverage for consult requests.
• Serve as liaison with funders and community providers to maintain collaboration and service quality.
• Review clinical reports and track deliverables for timely, accurate services.
• Oversee documentation compliance.
• Provide ancillary supervision, facilitate team meetings, and conduct trainings as needed.

Skills

Strong organizational skills

Communication skills

Management experience

Education

MSW / Mental Health Counseling / related clinical master's degree

Tools

Microsoft Office

Job description

City/State: The Bronx, New York Grant Funded: Yes Department: CMO - UBA Child Welfare Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $84,000.00-$105,000.00 Program Manager – Intake Referral - Child Welfare Programs (Bronx, NY – Full Time)

Join a team committed to supporting families across the Bronx. University Behavioral Associates (UBA), part of Montefiore Medical Center, is seeking a skilled and motivated Program Manager - Intake Referral Coordination to lead intake operations, strengthen partnerships, and ensure families receive timely, high‑quality support. If you’re energized by fast‑paced coordination, cross‑team collaboration, and improving outcomes for vulnerable children and families, this role puts you at the center of impact.

What You’ll Do

• Manage all incoming referral intakes
• Ensure smooth workflow across teams, working closely with supervisors working in the Bronx ACS offices to provide additional coverage for consult requests and meet funder expectations.
• Serve as a key liaison with funders and community providers to maintain strong collaboration and service quality.
• Review clinical reports and track key deliverables, ensuring services are timely, accurate, and impactful.
• Oversee documentation compliance
• Provide ancillary supervision, facilitate team meetings, and conduct in‑service trainings as needed.

What You Bring

• MSW, Mental Health Counseling, or related clinical master’s degree required.
• 1–3 years’ experience working with families involved in or at risk of child welfare involvement required.
• 1–3 years of clinical experience required.
• Strong organizational, managerial, and communication skills.
• Comfort with computer systems including Microsoft Office Experience serving low‑income and culturally diverse populations.

Why This Role Matters

• Be part of the largest employer in the Bronx, with 200+ locations and extensive opportunities for growth
• Work in a collaborative environment where your expertise directly improves child welfare outcomes
• Competitive salary and a comprehensive benefits package

Location: 334 E. 148th St., 2nd Fl., Bronx, NY 10451 (some travel required)

Schedule: Monday–Friday, 8:30am–5:00pm

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve.

Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation.

Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team!

To heal, to teach, to discover and to advance the health of the communities we serve.

To be a premier academic medical center that transforms health and enriches lives.