Program Manager

103 Rochester General Hospital; Town of Brighton (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Rochester Regional Health is seeking a Program Manager to monitor, supervise and coordinate delivery of quality clinical services at the Sands Constellation Heart Institute in Brighton, NY. This role includes budget maintenance and overseeing operational aspects of the program.

The position is full-time with 8-hour day shifts Monday through Friday, located at 2365 South Clinton Avenue, Rochester, NY 14618. The department focuses on ambulatory services within SCHI Ambulatory Services.

Qualifications

• Bachelor’s degree in field related to assigned area preferred.
• One year supervisory experience preferred.

Responsibilities

• Ensures the program meets the needs of consumers through ongoing development, assessment, planning and implementation.
• Monitors budgeted visits and expenses within delegated program limits.
• Plans recruitment, hiring, orientation and staff development for continuity of quality and service.
• Ensures program policies align with regulatory and hospital standards and staff adherence.
• Manages day-to-day program operations, leading quality improvement and addressing issues.
• Ensures effective communication within the program, department, hospital and community.
• Participates in peer review and uses quality measures to improve care and reduce costs.
• Performs other duties as assigned.

Skills

Budget oversight

Staff supervision

Education

Bachelor's degree

Job description

SUMMARY

As a Program Manager, you will monitor, supervise and coordinate delivery of quality clinical services. Ensures maintenance of delegated budget and operational aspects of the program.

STATUS: Full Time LOCATION: RGH Sands Constellation Heart Institute- Brighton 2365 South Clinton Avenue Suite 100, Rochester, NY 14618 DEPARTMENT: SCHI Ambulatory Services SCHEDULE: 8 hr shifts, Monday-Friday, Days

RESPONSIBILITIES

• Ensures that the program meets the needs of consumers through an ongoing process of development that includes assessment, planning, and the implementation of plans.
• Ensures that the number of budgeted visits for the year is being met on a weekly and monthly basis, and that expenses which are delegated as a program responsibility are within the limits of the budget.
• Develops and implements a plan for the recruitment, hiring, orientation, and ongoing development of staff that ensures a continuity of quality and provision of services.
• Ensures that policies and procedures of the program are in compliance with all regulatory and hospital standards and that staff understand and implement these policies and procedures in a consistent fashion.
• Manages the day to day operations of the program which includes conducting meetings, providing leadership to the quality improvement process, promoting open communications and resolving day to day problems and concerns of consumers and staff.
• Ensures effective communication within the program, the department, the hospital, and in the community.
• Participates in peer review process and utilizes quality improvement measures to increase quality and reduce cost.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in field related to assigned area preferred.
• One year supervisory experience preferred.

PREFERRED QUALIFICATIONS

N/A

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

PAY RANGE: $62,400.00 - $75,500.00 CITY: Rochester POSTAL CODE: 14618

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.