Program Manager

Rochester General Hospital; City of Rochester (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Rochester General Hospital is seeking a Program Manager to oversee clinical services at the SCHI Ambulatory Services division in Rochester, NY. The role involves monitoring budgeted visits and expenses, plus leading staff recruitment, orientation, and development to maintain high-quality care.

The position emphasizes regulatory compliance, effective internal and external communication, and active participation in quality improvement initiatives within the hospital and wider community.

Qualifications

• Bachelor’s degree in field related to assigned area preferred.
• One year supervisory experience preferred.

Responsibilities

• Ensures that the program meets the needs of consumers through an ongoing process of development that includes assessment, planning, and the implementation of plans.
• Ensures that the number of budgeted visits for the year is being met on a weekly and monthly basis, and that expenses which are delegated as a program responsibility are within the limits of the budget.
• Develops and implements a plan for the recruitment, hiring, orientation, and ongoing development of staff that ensures a continuity of quality and provision of services.
• Ensures that policies and procedures of the program are in compliance with all regulatory and hospital standards and that staff understand and implement these policies and procedures in a consistent fashion.
• Manages the day to day operations of the program which includes conducting meetings, providing leadership to the quality improvement process, promoting open communications and resolving day to day problems and concerns of consumers and staff.
• Ensures effective communication within the program, the department, the hospital, and in the community.
• Participates in peer review process and utilizes quality improvement measures to increase quality and reduce cost.
• Performs other duties as assigned.

Education

Bachelor’s degree in field related to assigned area

Job description

SUMMARYAs a Program Manager, you will monitor, supervise and coordinate delivery of quality clinical services. Ensures maintenance of delegated budget and operational aspects of the programSTATUS: Full TimeLOCATION: RGH Sands Constellation Heart Institute- Brighton2365 South Clinton AvenueSuite 100, Rochester, NY 14618DEPARTMENT: SCHI Ambulatory ServicesSCHEDULE: 8 hr shifts, Monday-Friday, DaysRESPONSIBILITIESEnsures that the program meets the needs of consumers through an ongoing process of development that includes assessment, planning, and the implementation of plans.Ensures that the number of budgeted visits for the year is being met on a weekly and monthly basis, and that expenses which are delegated as a program responsibility are within the limits of the budget.Develops and implements a plan for the recruitment, hiring, orientation, and ongoing development of staff that ensures a continuity of quality and provision of services.Ensures that policies and procedures of the program are in compliance with all regulatory and hospital standards and that staff understand and implement these policies and procedures in a consistent fashion.Manages the day to day operations of the program which includes conducting meetings, providing leadership to the quality improvement process, promoting open communications and resolving day to day problems and concerns of consumers and staff.Ensures effective communication within the program, the department, the hospital, and in the community.Participates in peer review process and utilizes quality improvement measures to increase quality and reduce cost.Performs other duties as assigned.REQUIRED QUALIFICATIONS• Bachelor’s degree in field related to assigned area preferred.• One year supervisory experience preferred.PREFERRED QUALIFICATIONSN/AEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$62,400.00 - $75,500.00CITY:RochesterPOSTAL CODE:14618The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.