Director of Human Resources

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

403(b)

Tuition reimbursement

Medical, dental, vision

Job summary

Behavioral Health Network, Inc (BHN) in Worcester, MA, seeks a Director of Human Resources to lead HR operations, labor relations, and employee relations across multiple sites. This on-site role oversees talent acquisition, performance management, benefits, and policy development while guiding leaders through complex investigations and union negotiations.

The ideal candidate brings 7–10 years of progressive HR experience, including healthcare labor relations, strong data analytics, and advanced

Qualifications

• 7–10 years of progressive HR experience, including healthcare or behavioral health.
• Experience leading HR teams and managing labor relations with unions.
• Strong policy development, investigations, and conflict resolution.
• Advanced proficiency with HRIS and workforce analytics.

Responsibilities

• Lead full-cycle HR operations across multi-site environments.
• Supervise and coach assigned HR staff.
• Develop and implement HR policies and employee handbook provisions.
• Coach leaders on engagement, burnout prevention, and people leadership.
• Manage collective bargaining, contract renewals, and labor agreements.
• Oversee grievance/arbitration processes and investigations.
• Align HR strategy with organizational goals and ensure policy interpretation.
• Analyze turnover and workforce trends to identify risks and improvements.
• Optimize HRIS and analytics tools to improve data integrity and decisions.

Skills

HR leadership

Labor relations

Employee relations

Policy development

Investigation skills

HRIS proficiency

Data analytics

Negotiation

Education

Bachelor’s in HR/ related field

Master’s or HR certification preferred

Tools

HRIS systems

Analytics tools

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence across the Commonwealth, we are seeking a Director of Human Resources based in Worcester. This on-site role, with occasional travel, will lead employee and labor relations, guide HR operations, and strengthen the workforce supporting BHN’s continued growth into Central Massachusetts.

What We Offer

• Purpose-Driven Work – Strengthen the workforce delivering essential behavioral health services across Massachusetts.
• Opportunity to Shape Growth – Build HR practices that support BHN’s continued expansion into Central Massachusetts.
• Labor Relations Leadership – Build productive union partnerships and stable, respectful, high-performing workplaces.
• Professional Growth – Expand your impact across labor strategy, HR operations, technology, analytics, and leadership development.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Lead full-cycle HR operations with Corporate HR, including talent acquisition support, performance management, and benefits administration.
• Supervise, coach, and develop one to three assigned HR or corporate team members.
• Develop and implement HR policies, procedures, and handbook provisions for a 24/7, multi-site behavioral health environment.
• Coach clinical directors and supervisors on employee engagement, burnout prevention, conflict resolution, and people leadership.
• Build collaborative union partnerships and advise leaders on contract interpretation and labor implications.
• Participate in collective bargaining and contract renewals and administer labor agreements consistently.
• Oversee grievance and arbitration processes to support fair, timely resolutions and continuity of services.
• Lead employee relations strategy and advise on complex conflict, corrective action, discipline, and performance management.
• Conduct and document sensitive workplace investigations while maintaining strict confidentiality.
• Align HR strategies with organizational goals and guide leaders on supervision documentation, workplace expectations, and policy interpretation.
• Analyze turnover, engagement indicators, and workforce trends to identify risks and recommend solutions.
• Optimize the HRIS, workforce analytics, and approved technology, including corporate-sponsored AI tools, to improve data integrity, workflows, and decisions.

Who You Are

• Bachelor’s Degree in Human Resources, Labor Relations, Business Administration, or a related field preferred; a Master’s Degree or advanced HR certification is a plus.
• Seven to ten years of progressive HR experience, including five years leading HR teams in behavioral health or healthcare.
• Five to ten years of healthcare labor-relations experience, including collective bargaining, contract administration, and grievance processing.
• Broad HR generalist expertise across talent management, compensation, benefits, employee relations, performance management, and compliance.
• Ability to conduct complex investigations, mediate disputes, and guide corrective-action and performance-management processes.
• Advanced proficiency with modern HRIS platforms, workforce reporting, and data analysis.
• Excellent negotiation, conflict-resolution, communication, organizational, and relationship-building skills, with the ability to build trust at every level.
• Ability to work on-site in Worcester and travel frequently to BHN locations across Massachusetts.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you’re ready to make a meaningful difference as part of a mission-driven organization, we’d love to hear from you.

Salary Range: $90,000-$120,000