Director of Nursing Services

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance

Job summary

Behavioral Health Network (BHN) is seeking a Director of Nursing Services to lead enterprise nursing operations, ensure medication safety, and drive quality across MAP and non-MAP programs. The role partners with the Organizational Quality team to align with regulatory standards and improve patient care.

The ideal candidate has nursing leadership experience, MA RN licensure, and strong communication and analytical skills.

Qualifications

• Bachelor's degree in Nursing is required; Master's degree preferred.
• Active Registered Nurse license in Massachusetts is required.
• Extensive knowledge of MAP, DMH/DPH/BSAS requirements, and quality standards.

Responsibilities

• Provide enterprise leadership on nursing operations and clinical safety across BHN programs.
• Oversee nursing workflows, medication management, documentation, and regulatory expectations.
• Lead program readiness for licensing visits and accreditation surveys.
• Supervise MAP Trainers and the MAP Compliance Coordinator.
• Monitor audits and drive corrective actions across MAP and non-MAP programs.
• Support education, competency development, and workforce planning with Talent Acquisition.

Skills

Leadership

Communication

Analytical

Facilitation

Presentation

Education

Bachelor's Degree in Nursing

Master's Degree preferred

Tools

Microsoft Office 365

Teams

SharePoint

Electronic documentation

Reporting tools

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Director of Nursing Services to join our Quality Assurance team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Meaningful Impact – Provide enterprise-wide leadership that shapes safe, consistent, and high-quality nursing and medication management practices across BHN
• Executive Leadership Role – Set direction for nursing operations, MAP compliance, medication safety, and clinical quality while supervising MAP Trainers and the MAP Compliance Coordinator
• Strategic, Cross-Functional Role – Partner with the Director of Population Health and Organizational Quality, the Director of Clinical Compliance, and program leaders across the organization to align nursing practice with regulatory and quality standards
• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do

• Provide enterprise leadership, consultation, and guidance on nursing operations, practice standards, medication administration, storage, documentation, and clinical safety expectations across BHN programs
• Serve as a central resource for nurse and non-nurse program leaders on nursing workflows, medication management processes, regulatory expectations, and safe practice standards
• Oversee enterprise expectations for safe medication administration, storage, disposal, documentation, controlled substance tracking, and MAR review across MAP-registered and non-MAP programs
• Support program readiness for licensing visits, DMH/MAP audits, DPH/BSAS reviews, accreditation surveys, and other regulatory or payer reviews
• Provide supervision and direction to MAP Trainers and the MAP Compliance Coordinator, overseeing BHN's MAP program infrastructure and standardized compliance monitoring framework
• Ensure routine, risk-based, and unannounced medication management audits are planned, tracked, completed, and followed up in accordance with established schedules
• Review MAP compliance data, audit findings, corrective action completion, and repeat findings to support enterprise reporting and quality improvement
• Support nursing education, competency development, and training initiatives related to medication administration, medication safety, and nursing practice needs
• Partner with Talent Acquisition and hiring managers to provide nursing subject matter expertise for role design, candidate screening, and workforce planning
• Collaborate with the Director of Population Health and Organizational Quality and the Director of Clinical Compliance to align nursing monitoring with quality initiatives, risk management, and incident trend review
• Support the Incidents, Complaints, and Investigations (ICI) process by providing nursing subject matter expertise, record review, and corrective action input
• Maintain appropriate independence and objectivity in monitoring functions while building collaborative relationships with program leaders and staff

Who You Are

• Bachelor's Degree in Nursing required; Master's Degree in Nursing, Healthcare Administration, Public Health, Quality, Compliance, or a related field preferred
• Registered Nurse license in Massachusetts required
• Minimum of five years of nursing experience in behavioral health, substance use treatment, community-based services, residential services, healthcare, or human services required
• Minimum of five years of supervisory, management, quality, compliance, education, or enterprise consultation experience preferred
• Demonstrated knowledge of medication administration, storage, documentation, safety, controlled substance procedures, and regulatory expectations required
• Knowledge of MAP requirements, DMH expectations, DPH/BSAS requirements, accreditation standards, and corrective action monitoring strongly preferred
• Strong organizational, analytical, verbal and written communication, facilitation, consultation, and presentation skills required
• Proficiency with Microsoft Office 365, Teams, SharePoint, spreadsheets, reporting tools, and electronic documentation systems required
• Valid driver's license and reliable transportation required for travel to BHN program locations as needed

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $120,000-$150,000