Office Manager

Behavioral Health Network, Inc (BHN); Agawam (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Purpose-Driven Work

Leadership Opportunity

Professional Growth

Supportive Team Culture

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network, Inc (BHN) is seeking an Office Manager to oversee daily administrative and operational functions across outpatient programs in Massachusetts. The role focuses on coordinating operations, supervising staff, and supporting recruitment and onboarding, with bilingual English/Spanish abilities preferred and a values-driven, HEART-guided culture.

BH N emphasizes purpose-driven work, leadership opportunities, professional growth, and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• At least 3 years of related office experience is required; supervisory experience is preferred.
• Bilingual in English and Spanish is preferred.
• Strong computer skills and proficiency with office equipment are expected.
• Excellent verbal, written, interpersonal, and customer service skills are required.

Responsibilities

• Coordinate daily administrative operations to support efficient clinic functioning and timely access to care.
• Supervise, coach, train, and support administrative staff.
• Support recruitment, onboarding, performance management, and staff development.
• Provide front desk coverage, including scheduling appointments in the electronic health record.
• Verify insurance eligibility, collect payments, and maintain accurate demographic information.
• Coordinate records and referrals with primary care providers, facilities, and other sources.
• Support documentation, billing, prior authorization, and compliance processes.
• Review operational reports and help resolve scheduling, billing, and documentation discrepancies.
• Maintain a safe, clean, accessible, and professional facility; coordinate inspections, emergency drills, and maintenance.
• Review and approve employee timecards per policy and payroll deadlines.
• Provide basic technology and office systems support and coordinate troubleshooting.
• Participate in a shared on-call rotation for operational or facility-related needs.
• Assist with reception, intake, scheduling, events, and other administrative functions as needed.

Skills

Bilingual in English and Spanish

Strong communication skills

Detail-oriented

Organized

Customer service

Education

High School Diploma or GED

Tools

Office software

Office equipment

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are seeking an Office Manager to oversee daily administrative and operational functions across our outpatient programs.

What We Offer

• Purpose-Driven Work – Help individuals access care and support the teams delivering behavioral health services.
• Leadership Opportunity – Supervise and develop administrative staff while supporting efficient clinic operations.
• Professional Growth – Access ongoing training, mentorship, and career development opportunities.
• Supportive Team Culture – Work alongside colleagues guided by BHN’s HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Join an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Coordinate daily administrative operations to support efficient clinic functioning and timely access to care.
• Supervise, coach, train, and support administrative staff.
• Support recruitment, onboarding, performance management, and staff development.
• Provide front desk coverage as needed, including scheduling appointments in the electronic health record.
• Verify insurance eligibility, collect payments, and maintain accurate demographic information.
• Coordinate records and referrals with primary care providers, facilities, and other sources.
• Support documentation, billing, prior authorization, and compliance processes.
• Review operational reports and help resolve scheduling, billing, and documentation discrepancies.
• Maintain a safe, clean, accessible, and professional facility; coordinate inspections, emergency drills, and maintenance.
• Review and approve employee timecards in accordance with policy and payroll deadlines.
• Provide basic technology and office systems support and coordinate troubleshooting.
• Participate in a shared on-call rotation for operational or facility-related needs.
• Assist with reception, intake, scheduling, events, and other administrative functions as needed.

Who You Are

• High School Diploma or GED required.
• At least 3 years of related office experience required.Supervisory experience preferred.
• Bilingual in English and Spanish preferred.
• Strong computer skills and proficiency with office equipment.
• Excellent verbal, written, interpersonal, and customer service skills.
• Detail-oriented and highly organized, with the ability to manage multiple priorities.
• Able to maintain confidentiality and work effectively in a fast-paced, high-demand environment.
• Flexible, collaborative, and committed to quality service.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact throughout the state. Our values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re an organized leader who enjoys helping people access care and supporting a strong clinic team, we’d love to hear from you.