Program Manager

Midwest Autism & Therapy Centers, LLC.; Southfield (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Midwest Autism & Therapy Centers, LLC. is seeking a dependable Program Manager to support daily operations at our Southfield center. You will aid staff, assist families, manage scheduling, and ensure the office runs smoothly.

The role requires multitasking, strong communication, and problem-solving skills. In-person work is required, with duties spanning onboarding, billing approvals, and collaboration across departments.

Qualifications

• Experience in administrative support or office management.
• Strong communication and multitasking abilities.
• Familiarity with EMR systems is a plus.
• Basic budgeting or payroll familiarity helpful.

Responsibilities

• Maintain office supplies and keep the office organized.
• Answer phones, greet visitors, and support front-office tasks.
• Prepare and send emails, letters, forms, and other documents.
• Manage meeting schedules and conference room calendars.
• Maintain accurate digital and physical filing systems.
• Support onboarding and orientation materials.
• Collaborate with departments and external partners.
• Manage client referrals, intakes, discharges, and registrations.
• Obtain insurance authorizations and assist with claim denials.
• Ensure all client paperwork is complete and accurate.
• Manage EMR systems and staff devices (CentralReach, email, iPads/laptops).
• Approve client billing, staff timesheets, and PTO for payroll.
• Assist with workers' compensation reporting and documentation.
• Support hiring needs and assist with interviews.
• Communicate with families regarding scheduling and paperwork.
• Assist with staff/client scheduling and assignments.
• Complete monthly chart audits and quarterly fire drill audits.
• Work with VP of Operations on budgets and billable hours.

Job description

Description

We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

Responsibilities

• Maintain office supplies and keep the office organized
• Answer phones, greet visitors, and support front-office tasks
• Prepare and send emails, letters, forms, and other documents
• Manage meeting schedules, appointments, and conference room calendars
• Maintain accurate digital and physical filing systems
• Support new employee onboarding and prepare orientation materials
• Collaborate with other departments and external partners
• Manage client referrals, intakes, discharges, and registration packets
• Obtain insurance authorizations and assist with claim denials
• Ensure all client paperwork is complete and accurate
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops)
• Approve client billing, staff timesheets, and PTO for payroll processing
• Assist with workers' compensation reporting and documentation
• Support hiring needs and assist with interviews
• Communicate with families regarding scheduling and paperwork
• Assist with staff/client scheduling and assignments
• Complete monthly chart audits and quarterly fire drill audits
• Work closely with the Vice President of Operations on budgets and billable hours
• Other duties as assigned

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

Experience:

• ABA: 1 year (Preferred)
• Administrative Assistance: 1 year (Preferred)
• Business Administration or Human resources Degree (Preferred)
• High School Diploma (Required)

Work Location: In person