Operations Manager

Delta-T Group North Jersey, Inc.; Trenton (NJ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time-Off including Vacation and Sick Leave

401(k) with a 6% match

Weekly Pay

Job summary

Delta-T Group North Jersey, Inc. seeks an Operations Manager for its Trenton location. The role involves managing daily operations, including staff scheduling, recruitment, and customer service, ensuring compliance and efficiency. Candidates should have 5+ years of management experience in a professional environment, preferably in medical or behavioral health settings. Strong communication skills and a Bachelor's Degree are required, along with knowledge of Microsoft Office applications. The position offers comprehensive benefits, including health insurance and a 401(k) plan.

Qualifications

• 5 years of management experience in a professional environment, preferably in medical or similar operations.
• Experience in building and retaining customers is required.
• 5 to 7 years of management and development experience for staff.

Responsibilities

• Manage day-to-day staff and services management.
• Recruit and schedule staff according to operational needs.
• Maintain accurate records related to staffing and service delivery.

Skills

Strong rapport‑building skills

Ability to manage staff

Excellent time management

Attention to detail

Professional appearance

Education

Bachelor’s Degree or equivalent work experience

Bachelor’s degree in Marketing, Business Administration, or Healthcare Management

Tools

Microsoft Office applications

Email and Outlook

Job description

Title: Operations Manager
Location: Hamilton, NJ

Summary

The Operations Manager will be involved in many facets of the center operations, including day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting, and general administrative tasks in support of the Center's operations. The manager will maintain accurate records related to staffing and service delivery for each case, assist in creating, maintaining, and managing a master schedule, and ensure adequate staffing of clinical cases according to budgeted hours per client as authorized by the client’s insurer.

Benefits & Advantages

• Medical, Dental, and Vision Insurance through United Healthcare
• Paid Time‑Off, including Vacation, Sick, and 8 Paid Holidays
• Long‑Term Disability and Life Insurance
• 401(k) with a 6% match and two‑year vesting schedule
• Weekly Pay each Thursday

Job Qualifications

• Perform essential duties satisfactorily, react to change productively, and handle assigned tasks
• Possess professional knowledge and experience regarding business operations, growth and development, staff scheduling, personnel management, customer acquisition, and related operations skills
• Demonstrate a high standard of ethical conduct and respect confidentiality principles
• Show honesty, integrity, and cooperative communication with internal and external clients

Education

• Bachelor’s Degree or equivalent work experience
• Preferred: Bachelor’s degree in Marketing, Business Administration, or Healthcare Management

Experience

• 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation
• Experience building and retaining customers
• 5 to 7 years of experience managing and developing staff
• Prior practice managers and retail managers are encouraged to apply

Skills & Abilities

• Strong rapport‑building skills and ability to manage staff
• Sense of urgency
• Ability to work independently toward assigned goals
• Excellent time management and organization skills
• Ability to manage multiple tasks, prioritize them, and meet deadlines
• Attention to detail
• Ability to administer processes across the center consistently
• Superb communication skills; adept at listening and communicating with management, staff, and families/clients
• Professional appearance and presentation required

Computer Skills

• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
• Proficiency in using email and Outlook
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately

Working Conditions

• Exposure to constant or intermittent sounds sufficient to cause distraction
• Considerable stress may occur at times due to the pressure of meeting service requirements
• Hours: 7:30 a.m. to 5:00 p.m.; must fulfill duties regardless of hours worked, may vary with recruitment projects
• Performing duties on a full‑time basis is an essential function of this position
• Must read and respond to emails and accept calls outside of work hours as needed

Equal Opportunity Employer: Kaleidoscope Family Solutions ABA and its affiliates do not discriminate.