Program Manager

Midwest Autism & Therapy Centers; Southfield (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Midwest Autism & Therapy Centers is seeking a dependable Program Manager to support daily operations at our Michigan center. You will assist staff, coordinate scheduling, manage EMR systems, and ensure smooth office workflows while communicating with families and partners.

The role involves onboarding new staff, maintaining records, and supporting budgets and billable hours under the guidance of the VP of Operations. A strong multitasking, communication, and problem-solving skillset is essential.

Qualifications

• ABA: 1 year preferred.
• Administrative Assistance: 1 year preferred.
• Business Administration or Human Resources degree preferred.
• High School Diploma required.

Responsibilities

• Maintain office supplies and keep the office organized.
• Answer phones, greet visitors, and support front-office tasks.
• Prepare and send emails, letters, forms, and other documents.
• Manage meeting schedules, appointments, and conference room calendars.
• Maintain accurate digital and physical filing systems.
• Support new employee onboarding and prepare orientation materials.
• Collaborate with other departments and external partners.
• Manage client referrals, intakes, discharges, and registration packets.
• Obtain insurance authorizations and assist with claim denials.
• Ensure all client paperwork is complete and accurate.
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops).
• Approve client billing, staff timesheets, and PTO for payroll processing.
• Assist with workers' compensation reporting and documentation.
• Support hiring needs and assist with interviews.
• Communicate with families regarding scheduling and paperwork.
• Assist with staff/client scheduling and assignments.
• Complete monthly chart audits and quarterly fire drill audits.
• Work closely with the Vice President of Operations on budgets and billable hours.
• Other duties as assigned.

Skills

ABA experience

Administrative support

Education

High School Diploma

Business Administration or HR degree

Job description

We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

We are seeking a dependable and organized Program Manager (PM) to support daily operations at our center. This role helps staff, assists families, manages scheduling, and ensures the office runs smoothly. Ideal for someone who enjoys multitasking, communication, and problem-solving.

Responsibilities

• Maintain office supplies and keep the office organized
• Answer phones, greet visitors, and support front-office tasks
• Prepare and send emails, letters, forms, and other documents
• Manage meeting schedules, appointments, and conference room calendars
• Maintain accurate digital and physical filing systems
• Support new employee onboarding and prepare orientation materials
• Collaborate with other departments and external partners
• Manage client referrals, intakes, discharges, and registration packets
• Obtain insurance authorizations and assist with claim denials
• Ensure all client paperwork is complete and accurate
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops)
• Approve client billing, staff timesheets, and PTO for payroll processing
• Assist with workers' compensation reporting and documentation
• Support hiring needs and assist with interviews
• Communicate with families regarding scheduling and paperwork
• Assist with staff/client scheduling and assignments
• Complete monthly chart audits and quarterly fire drill audits
• Work closely with the Vice President of Operations on budgets and billable hours
• Other duties as assigned

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

Experience:

• ABA: 1 year (Preferred)
• Administrative Assistance: 1 year (Preferred)
• Business Administration or Human resources Degree (Preferred)
• High School Diploma (Required)

Work Location: In person