Program Manager

Clario; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision coverage

401(k) retirement plan with company‑m치

Job summary

Clario, a Thermo Fisher Scientific company, is seeking a Program Manager in a fully remote United States role. You will oversee delivery health across client portfolios, manage risks, and translate client needs into actionable work for PM and operations teams.

The role emphasizes strong client relationships, governance participation, and cross-functional collaboration to ensure successful study delivery. You will partner with Business Development and Client Success, monitor KPIs and timelines,

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or related client-facing project environment.
• Experience managing complex client relationships and coordinating delivery across multiple projects or studies.
• Knowledge of the drug development process; eCOA or clinical study delivery experience preferred.
• Strong judgment, decision-making, and ability to manage difficult conversations with stakeholders.
• Excellent organizational, prioritization, and problem-solving skills; able to balance portfolio visibility with operational detail.

Responsibilities

• Oversee delivery health across one or more client portfolios, maintaining visibility across multiple clinical studies.
• Build trusted client relationships, translate client needs into clear actions for PM and operations teams.
• Identify portfolio-level delivery risks, manage escalations, and address issues impacting satisfaction, revenue, or opportunities.
• Monitor study timelines, financial performance, KPIs, and processes; support governance discussions and continuous improvement.
• Partner with Business Development and Client Success to ensure consistent client experience and growth.
• Prepare for and participate in client governance meetings, communicating effectively with stakeholders and providing clear recommendations.

Skills

Client relationship management

Stakeholder management

Organizational skills

Problem solving

English communication

Education

Bachelor’s degree

Job description

## Program ManagerApply: United States Remote: Full time: Posted Today: R18219At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.As a Program Manager within Project Management, you will serve as a key connection between our clients and operational teams, overseeing the relationship and delivery health across portfolios of clinical studies. You will bring together the right expertise to manage risks, drive consistency, strengthen client partnerships, and support successful delivery across assigned accounts. If you thrive in a dynamic, client-facing environment where you can take ownership, influence decisions, and navigate complexity, we’d love to hear from you.## What We Offer* Competitive compensation* Health, dental, and vision coverage* 401(k) retirement plan with company match* Paid time off and company holidays* Wellness programs and Employee Assistance Program* Flexible remote work options## What You’ll Be Doing* Oversee delivery health across one or more assigned client portfolios, maintaining visibility across multiple clinical studies and ensuring consistent execution against client expectations.* Build trusted client relationships, understand priorities and challenges, and translate client needs into clear actions for Project Management teams, operational teams, and subject matter experts.* Identify portfolio-level delivery risks, manage escalations, drive timely resolution, and proactively address issues that could affect client satisfaction, revenue, or future opportunities.* Monitor study timelines, financial performance, operational KPIs, and agreed processes across assigned accounts, using insights to support governance discussions and continuous improvement.* Partner across the broader account team, including Business Development and Client Success, to support a consistent client experience, account strategy, retention, and long-term growth.* Prepare for and participate in client governance and operational meetings, communicating effectively with stakeholders and providing clear recommendations and direction.## What We Look For* Bachelor’s degree or equivalent relevant experience.* 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment.* Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams.* Knowledge of the drug development process; experience with eCOA or clinical study delivery is preferred.* Strong judgment and the confidence to make decisions, manage difficult conversations, and constructively challenge stakeholders while maintaining trusted relationships.* Proactive, adaptable, and comfortable operating independently in an environment where priorities can change and solutions are not always defined by established processes.* Excellent organizational, prioritization, stakeholder-management, and problem-solving skills, with the ability to balance portfolio-level visibility with important operational detail.* Excellent written and verbal English communication skills and the ability to work effectively across multidisciplinary and geographically distributed teams.* Ability to work remotely within the United States and travel periodically for client or business meetings.At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster. Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.