Program Manager

TT Electronics; Lane (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

TT Electronics is seeking a Program Manager to act as the main customer contact, ensuring effective communication and cross-functional alignment across TT teams. You will oversee revenue performance, profitability, order execution, and customer satisfaction for assigned accounts, while maintaining ITAR compliance and a strong emphasis on safety and quality.

The role requires coordinating with internal teams, presenting regular business updates, and traveling to customer sites as needed to

Qualifications

• Bachelor’s Degree or 2–4 years’ experience and training/education.
• Excellent written and verbal communication skills. Ability to read and analyze business communications.

Responsibilities

• Serve as the primary customer focal point and oversee customer-TT relationship.
• Lead the Customer-Focused Team to resolve conflicts and pursue improvements.
• Maintain schedules, order books, forecasts, and contract requirements communications.
• Develop business reviews and assist in sales planning and budgeting.
• Support health, safety, compliance, and quality management systems.

Skills

Excellent communication

Education

Bachelor’s Degree or 2–4 years experience

Job description

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Introduction

The Program Manager serves as TT Electronics’ primary point of contact and interface with the customer, ensuring effective communication, alignment, and coordination across all aspects of the customer relationship. The Program Manager is responsible for overseeing all aspects of the assigned customer accounts, including but not limited to, revenue performance, profitability, order excellence, and the overall customer experience . The Program Manager ensures cross-functional alignment across TT teams, drives effective program execution, and maintains a high level of customer satisfaction.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

Key Responsibilities

Serve as the primary customer focal point, providing comprehensive oversight of the Customer-TT Electronics relationship while supporting existing and new opportunities for business growth.

• Direct and lead the Customer-Focused Team in day-to-day activities, driving timely and effective conflict resolution and proactively identifying and addressing opportunities for continuous improvement.

• Serve as the \"Voice of the Customer\" within TT Electronics by maintaining a comprehensive understanding of customer programs, requirements, priorities, and risks, while ensuring these are effectively communicated across the organization and cross-functional teams.

• Accountability for the accuracy, timely maintenance, and effective communication of schedules, order books, forecasts, and contract requirements.
• Understand, or possess the ability learn, finance acumen including but not limited to, gross margin, operating profit, and pricing cost structures.
• Accountable and responsible for the financial performance of assigned products and customer accounts, including, but not limited to, pricing, profitability, PPV, gross margin, material liabilities, on-time delivery, quality, and cost-savings opportunities
• Accountable and responsible in maintaining working knowledge of contract (Supply Agreement) requirements while proactively managing financial risk and liability to TT Electronics.
• Prepare and present regular business updates for internal Account Reviews, customer Business Reviews, and other forums as required.
• Leverage a comprehensive understanding of customer needs and requirements to support Senior Leadership in the development of annual sales plans, budgets, and related business planning activities.
• Travel to customer sites, as well as lead internal visits, in support of business reviews, relationship management, and program requirements.
• Demonstrate active involvement in and support of TT Electronics’ health and safety, compliance, and quality management systems.
• Support Account Managers in the overall success and growth of assigned accounts.

Qualifications, Skills and Attributes

Core Requirements

• Education/Experience/Credentials: Bachelor’s Degree or two to four years’ combined experience and training/education. Experience managing highly regulated industries (Medical, Aerospace, Defense) and/or industry certifications is a plus.

• Language Ability: Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and