Account Manager

TTM Technologies; Stafford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

TTM Technologies, Inc. in Connecticut is seeking an Inside Sales II to coordinate pricing, delivery, and quality with Sales, Program Managers, internal Engineering and Manufacturing to grow the business.

You will also build strong relationships with key customer contacts and manage quotations and orders. In this role you will respond to RFQs, process change orders, and work with Production Control while using Praxa and Customer Connect to ensure timely, accurate communication and customer

Qualifications

• General math, reading and computer skills with strong English communication.
• Ability to read blueprints and procedures.
• Experience with calipers and micrometers.
• Detail oriented, reliable and able to work with minimal supervision.

Responsibilities

• Coordinate pricing, delivery, quality and responsiveness with Sales, Program Managers, internal Engineering and Manufacturing.
• Develop and maintain positive relationships with key customer contacts.
• Enter, follow and manage quotations and customer orders; respond to RFQs.
• Navigate and utilize TTM's Praxa business system and Customer Connect quoting system.
• Assist in growing profitable revenue and market share from assigned customers.

Skills

General math

Blueprint reading

Calipers & micrometers

English communication

Computer skills

Team player

Education

Associate's degree in Business

Bachelor's degree a plus

Tools

Praxa system

Customer Connect

Job description

Overview

TTM Technologies, Inc. is a publicly traded US company (NASDAQ: TTMI) and a top-5 global printed circuit board manufacturer.

Scope: The primary objective is to work with Sales, Program Managers, internal Engineering, Quality and Manufacturing, and assigned External Customers to coordinate, manage, mediate, and negotiate items or activities such as price, delivery, quality, and responsiveness that affect the customer's decision to continue to do business with TTM Technologies. Inside Sales II will have responsibility to grow the business.

Responsibilities

• Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.

• Develop and maintain positive relationships with key customer contacts.

• Interact with manufacturing and supervisory personnel to communicate information back to the customer. Written and oral communication skills are used daily to facilitate customer or company concerns, instructions or requests.

• Enter, follow and manage quotations. Respond to RFQs (Request for Quotation).

• Enter, follow and manage customer orders.

• Troubleshoot and resolve issues with a sense of urgency.

• Deal directly with TTM Production Control to obtain accurate and timely information.

• Navigate and utilize TTM's Praxa business system.

• Navigate and utilize TTM's Customer Connect quoting system.

• Facilitates and attends meetings.

• Manage at least one (1) customer account with responsibilities including: leadership, direction and communication for the customer ensuring product information and execution from Purchasing, Quality, Manufacturing and Engineering for timely completion projects.

• Investigates/researches product history and recommends strategies for negotiating and securing purchase agreements from customers and suppliers.

• Review Customer RFQs and prepare pricing analysis and proposals for processing.

• Recommend pricing and delivery strategies for Customer Quote responses.

• Process customer orders to Order Entry.

• Process customer change orders to Planning and Order Entry.

• Provide leadership in resolving problems affecting performance on customer scorecards, increasing customer satisfaction.

• Assist in development of annual sales bookings forecast data relative to assigned accounts and provide daily, weekly, monthly sales booking forecast data.

• Assist Company Controller as needed with Accounts Receivable collection activities.

• Responsible for growing profitable revenue and market share from customers assigned to their territory.

Essential Knowledge and Skills

• General math, reading, computer skills. Good English verbal and written communication skills.

• Able to read and understand blueprints and procedures.

• Able to use/read calipers and micrometers.

• Good hand/eye coordination, manual dexterity, reading vision, hearing perception, and clear speech.

• Traits: detail oriented, approachable, good interpersonal skills, trustworthy, willing to learn, punctual, self-disciplined, takes direction well, dependable, flexible, team player, professional, reliable, self-motivated.

• Able to work with minimal supervision.

• Able to lift up to 40 pounds; able to sit or stand for several hours at a time.

Education and Experience

Education:

• Associate's degree in Business or equivalent combination of education and work experience. Bachelor's degree a plus.

Required Experience:

• Electronic, PCB and/or assembly production knowledge preferred.

Compensation and Benefits

TTM offers health and well-being benefit programs including medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation and holidays. Benefits are available 1st of the month following date of hire. Compensation varies by location, role, skill set and experience. For certain locations, ranges may be provided as required by law.

Export and Equal Opportunity

Export control compliance is required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.