Inside Sales Representative

TT Electronics plc; Southborough (MA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

PTO & 401k

Job summary

TT Electronics plc is hiring an Inside Sales Representative for our Southborough, MA facility. You will be the main contact for existing customers, overseeing order processing and coordinating with Business Development, Engineering, and Finance to ensure timely, on-budget delivery.

The role requires a Bachelor's degree and 1–3 years in customer service or related roles, with ERP/CRM system experience and strong communication skills. Onsite position with comprehensive benefits and salary range.

Qualifications

• Bachelor's degree preferred.
• 1–3 years' experience in Customer Service or similar roles is strongly preferred.
• Experience with ERP/CRM/order entry systems strongly preferred.
• Excellent verbal and written communication skills required.
• Computer proficiency—Intermediate level in Microsoft Office.

Responsibilities

• Act as the customer advocate internally and communicate the voice of the client to key stakeholders.
• Participate in on-site visits to meet company policies and regulations.
• Manage booking and revenue forecasts in line with SIOP and Pipeline reviews.
• Interface with marketing and sales strategy, pricing policy, and sales forecasts.
• Handle customer inquiries, provide production updates, quotes, and orders in compliance with standards.
• Keep the CRM platform (Salesforce) up to date with interactions and pipeline.

Skills

Customer Service

Communication

Team Collaboration

Sales Support

Education

Bachelor's Degree in related field

Tools

ERP systems

CRM systems (Salesforce)

MS Office

Job description

Company Overview

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it's advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people - working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.

Company Overview

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it's advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people - working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. Our passion? Simplifying the development of complex electronics... it's the reason we exist as an organisation. Our way of life? Fostering a culture that values individuals as well as community and teamwork. Join us - and work with a team that believes success is measured by more than the bottom line, where you'll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together.

Role Overview And Responsibilities

The Inside Sales Representative is the primary point of communication for our existing customers with involvement from proposal through product development and full rate production. This role will oversee the execution of order processing and manage customer relationships, while collaborating with internal teams to deliver quality products on time and on budget. As part of these duties, they will collaborate directly with customers and internal teams including Business Development, Program Management, Engineering, Operations, Quality and Finance to ensure that requirements are met.

This is an onsite role located at our Southborough, MA facility.

We have a comprehensive benefits package including but not limited to: Medical, dental, vision, life, disability, PTO & 401k with company match!

• Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics' divisions and businesses, driving alignment on customer pain points
• Participate in customer on-site visits to meet company policies and regulations
• Manages booking and revenue forecasts in line with SIOP and Pipeline reviews
• Interfaces with various teams to participate in marketing and sales strategy, pricing policy, and sales forecasts
• Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards
• Demonstrate strong problem-solving skills by anticipating customer bottlenecks.
• Responsible for keeping the CRM platform (Salesforce) current by tracking customer interactions, active quotes and pipeline progress.
• Develop new opportunities outside of Business Development scope of work
• Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs
• Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems
• Communicate progress/status of accounts to internal and external stakeholders
• Other duties as assigned

Qualifications, Skills And Attributes

• Bachelor's Degree in a related field (business, finance, etc.) preferred.
• One to three years' experience in Customer Service or similar roles is strongly preferred.
• Experience with ERP, CRM, and/or order entry systems strongly preferred.
• Excellent verbal and written communication skills are required.
• Computer proficiency--Intermediate level in Microsoft Office.
• Commitment to work with a hands-on approach in a team atmosphere is required.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Salary Range: $52,000 - $80,000 with up to 10% bonus annually