Program Manager

Hope Served; Central (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hope Served in Central, PA is seeking a Program Manager to oversee day-to-day operations of programs for people with disabilities, including employment, training, recreation, and housing-related activities. You will plan, coordinate, and evaluate services to ensure accessibility and mission alignment, supervising staff and collaborating with partners.

Daily duties include budgeting, reporting to leadership, community outreach, and strategic planning as the organization grows, with on-site work

Qualifications

• Experience in program management or project coordination in community or social services.
• Experience with people with disabilities or in human services.
• Strong organizational, time-management, and multitasking skills.
• Effective communication and interpersonal abilities; able to build partnerships.
• Proven leadership and staff development in mission-driven settings.
• Budgeting, reporting, and data-tracking capabilities for program performance.
• Commitment to inclusive, person-centered practices and disability-rights principles.
• Proficiency with common office software and scheduling/documentation tools.
• Bachelor’s degree or equivalent experience in related fields.
• On-site work in Central, PA with occasional evenings/weekends.

Responsibilities

• Oversee day-to-day operations of programs serving people with disabilities in employment, training, recreation, and housing-related activities.
• Supervise program staff and ensure compliance with policies and regulations.
• Track budgets related to program activities and prepare reports for leadership.
• Engage in community outreach and partnership development to support program goals.
• Contribute to strategic planning as Hope Served grows.
• Coordinate scheduling and resources to deliver accessible, mission-aligned services.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Interpersonal skills

Leadership

Data tracking

Staff development

Schedule coordination

Education

Bachelor's degree or equivalent experience

Tools

Office software

Scheduling tools

Documentation tools

Job description

Company Description

Hope Served is a new organization transforming the former Manheim Mennonite Church into an eatery, small business incubator, and community center designed to expand employment, job training, and recreation opportunities for people with disabilities. In addition to the community hub, Hope Served is working to develop inclusive housing options for people with disabilities in the surrounding neighborhood. The organization’s mission is to foster meaningful relationships through social activities, vocational development, and supportive housing. Team members collaborate with local partners, small businesses, and community members to create an accessible and welcoming environment. Hope Served is building a model of community-based support that promotes dignity, independence, and connection.

Role Description

The Program Manager is a full-time, on-site role based in Central, PA, responsible for overseeing day-to-day operations of programs that support people with disabilities in employment, training, recreation, and housing-related activities. This role plans, coordinates, and evaluates program activities within the eatery, small business incubator, and community center, ensuring that services are accessible, mission-aligned, and effectively delivered. The Program Manager collaborates with staff, volunteers, participants, and community partners, manages schedules and resources, and monitors program outcomes to support continuous improvement. Daily responsibilities include supervising program staff, maintaining compliance with relevant policies and regulations, tracking budgets related to program activities, and preparing reports for leadership and stakeholders. The role also involves community outreach, partnership development, and contributing to strategic planning as Hope Served grows.

Qualifications

• Experience in program management or project coordination, including planning, implementation, and evaluation of community or social service programs.
• Background working with people with disabilities or in human services, social work, vocational training, or related fields.
• Strong organizational, time-management, and multitasking skills, with the ability to manage multiple programs and priorities simultaneously.
• Effective communication and interpersonal skills, including the ability to build collaborative relationships with participants, staff, volunteers, and community partners.
• Demonstrated ability to lead teams, provide constructive feedback, and support staff development in a mission-driven environment.
• Basic budgeting, reporting, and data-tracking skills to monitor program performance and support decision-making.
• Commitment to inclusive, person-centered practices and familiarity with accessibility and disability-rights principles.
• Proficiency with common office software and digital tools used for scheduling, documentation, and communication.
• Bachelor’s degree in social work, human services, nonprofit management, education, or a related field, or equivalent combination of education and relevant experience.
• Ability to work on-site in Central, PA, including occasional evenings or weekends as program needs require.